Business Continuity and Crisis Management

Technology Resilience and Outage Management

Digital services must stay available despite hardware failures, software bugs, cloud outages and human error. This course covers technology resilience: architecture for availability, dependency mapping, monitoring and alerting, major incident management, communication during outages, post-incident reviews and resilience engineering practices.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Customers expect always-on digital services. You will learn to design for resilience and manage outages professionally.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Architecture reviews, major incident simulations, post-incident review practice and case studies.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Design technology for high availability
Map technology and service dependencies
Implement monitoring and alerting
Run major incident management
Communicate during outages
Conduct blameless post-incident reviews

Target audience

Who should attend.

This course is suitable for:

IT operations and infrastructure managers
Site reliability engineers
Service managers
Business continuity managers
Digital product owners

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Resilient architecture
Dependency mapping
Incident management
Outage communication
Continuous improvement

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Technology Resilience

09:00–10:08Causes of outages
10:08–11:00Availability concepts
11:00–11:30Coffee break
11:30–11:45Availability concepts (continued)
11:45–12:53Case studies
12:53–14:00Exercise

Day 2Architecture

09:00–10:08Redundancy
10:08–11:00Failover
11:00–11:30Coffee break
11:30–11:45Failover (continued)
11:45–12:53Cloud resilience
12:53–14:00Workshop

Day 3Monitoring

09:00–10:08Observability
10:08–11:00Alerting
11:00–11:30Coffee break
11:30–11:45Alerting (continued)
11:45–12:53Dependency mapping
12:53–14:00Exercise

Day 4Major Incidents

09:00–10:08Incident roles
10:08–11:00Coordination
11:00–11:30Coffee break
11:30–11:45Coordination (continued)
11:45–12:53Communication
12:53–14:00Simulation

Day 5Learning

09:00–10:08Post-incident reviews
10:08–11:00Resilience engineering
11:00–11:30Coffee break
11:30–11:45Resilience engineering (continued)
11:45–12:53Improvement
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

Keep exploring

Your next horizon awaits.

All courses

The full course agenda and dates are available above. Use the session links in Dates & venues to choose a session. Registration and quotation forms require JavaScript; you can also contact our learning team directly.