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Quality & Operational Excellence

Supplier Quality Management

Product and service quality depends heavily on suppliers. This course covers supplier quality requirements, supplier selection and qualification, audits, incoming inspection, performance monitoring, non-conformance management, supplier development and collaboration with procurement.

5 days Classroom or live online English
Smart Horizon Certified - Global Leadership Consultants
Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF
Why attend

From knowledge to real-world impact.

Supplier quality problems cause defects, delays and recalls. This course helps you build a robust supplier quality system.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

  • Difficulty translating subject knowledge into practical workplace decisions.
  • Inconsistent approaches to the activities covered in the course outline.
  • Lack of a structured plan for applying and reviewing new skills.
Course methodology

How you will learn.

The course uses case studies, audit planning exercises, scorecard workshops and corrective action scenarios.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

  • Define supplier quality requirements
  • Qualify and approve suppliers
  • Plan and conduct supplier audits
  • Monitor supplier quality performance
  • Manage non-conformances and corrective actions
  • Develop suppliers' quality capability
Target audience

Who should attend.

This course is suitable for:

  • Supplier quality engineers
  • Quality managers
  • Procurement professionals
  • Manufacturing engineers
  • Auditors
Target competencies

Capabilities you will build.

Participants will develop competencies in:

  • Supplier qualification
  • Supplier auditing
  • Quality requirements
  • Performance monitoring
  • Corrective action
  • Supplier development
Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Supplier Quality Fundamentals

  1. 09:00–09:54Role of supplier quality
  2. 09:54–10:48Quality agreements
  3. 10:48–11:00Risk-based approach
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Risk-based approach (continued)
  6. 12:12–13:06Collaboration with procurement
  7. 13:06–14:00Exercise: Supplier risk review

Day 2Qualification

  1. 09:00–09:54Supplier selection
  2. 09:54–10:48Approval process
  3. 10:48–11:00First article inspection
  4. 11:00–11:30Coffee break
  5. 11:30–12:12First article inspection (continued)
  6. 12:12–13:06Production part approval concepts
  7. 13:06–14:00Workshop: Qualification plan

Day 3Audits and Inspection

  1. 09:00–09:54Supplier audits
  2. 09:54–10:48Incoming inspection
  3. 10:48–11:00Sampling
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Sampling (continued)
  6. 12:12–13:06Certificates
  7. 13:06–14:00Exercise: Audit planning

Day 4Performance and Non-Conformance

  1. 09:00–09:54Scorecards
  2. 09:54–10:48Non-conformance handling
  3. 10:48–11:008D with suppliers
  4. 11:00–11:30Coffee break
  5. 11:30–12:128D with suppliers (continued)
  6. 12:12–13:06Cost recovery
  7. 13:06–14:00Case study: Supplier quality crisis

Day 5Development

  1. 09:00–09:54Supplier development
  2. 09:54–10:48Capability building
  3. 10:48–11:00Continuous improvement
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Continuous improvement (continued)
  6. 12:12–13:06Recognition
  7. 13:06–14:00Capstone: Supplier quality plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Dubai 9 Nov - 13 Nov 2026
Confirmed dates
£3,150.-Register
Online Live virtual classroom 9 Nov - 13 Nov 2026
Confirmed dates
£1,250.-Register
Vienna 16 Nov - 20 Nov 2026
Confirmed dates
£2,940.-Register
Online Live virtual classroom 16 Nov - 20 Nov 2026
Confirmed dates
£1,250.-Register
Frankfurt 23 Nov - 27 Nov 2026
Confirmed dates
£2,650.-Register
Online Live virtual classroom 23 Nov - 27 Nov 2026
Confirmed dates
£1,250.-Register
Kuala Lumpur 7 Dec - 11 Dec 2026
Confirmed dates
£1,450.-Register
Online Live virtual classroom 7 Dec - 11 Dec 2026
Confirmed dates
£1,250.-Register
Paris 14 Dec - 18 Dec 2026
Confirmed dates
£2,860.-Register
Online Live virtual classroom 14 Dec - 18 Dec 2026
Confirmed dates
£1,250.-Register
Istanbul 11 Jan - 15 Jan 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 11 Jan - 15 Jan 2027
Confirmed dates
£1,250.-Register
Amsterdam 25 Jan - 29 Jan 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 25 Jan - 29 Jan 2027
Confirmed dates
£1,250.-Register
Singapore 8 Feb - 12 Feb 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 8 Feb - 12 Feb 2027
Confirmed dates
£1,250.-Register
Rome 15 Feb - 19 Feb 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 15 Feb - 19 Feb 2027
Confirmed dates
£1,250.-Register
London 22 Feb - 26 Feb 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 22 Feb - 26 Feb 2027
Confirmed dates
£1,250.-Register
Dubai 8 Mar - 12 Mar 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 8 Mar - 12 Mar 2027
Confirmed dates
£1,250.-Register
Frankfurt 22 Mar - 26 Mar 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 22 Mar - 26 Mar 2027
Confirmed dates
£1,250.-Register
Barcelona 5 Apr - 9 Apr 2027
Confirmed dates
£2,840.-Register
Online Live virtual classroom 5 Apr - 9 Apr 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 12 Apr - 16 Apr 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 12 Apr - 16 Apr 2027
Confirmed dates
£1,250.-Register
Paris 26 Apr - 30 Apr 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 26 Apr - 30 Apr 2027
Confirmed dates
£1,250.-Register
Istanbul 10 May - 14 May 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 10 May - 14 May 2027
Confirmed dates
£1,250.-Register
Amsterdam 24 May - 28 May 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 24 May - 28 May 2027
Confirmed dates
£1,250.-Register
Cape Town 7 Jun - 11 Jun 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 7 Jun - 11 Jun 2027
Confirmed dates
£1,250.-Register
Singapore 14 Jun - 18 Jun 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 14 Jun - 18 Jun 2027
Confirmed dates
£1,250.-Register
London 21 Jun - 25 Jun 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 21 Jun - 25 Jun 2027
Confirmed dates
£1,250.-Register
Dubai 12 Jul - 16 Jul 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 12 Jul - 16 Jul 2027
Confirmed dates
£1,250.-Register
Frankfurt 26 Jul - 30 Jul 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 26 Jul - 30 Jul 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 9 Aug - 13 Aug 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 9 Aug - 13 Aug 2027
Confirmed dates
£1,250.-Register
Cape Town 16 Aug - 20 Aug 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 16 Aug - 20 Aug 2027
Confirmed dates
£1,250.-Register
Paris 23 Aug - 27 Aug 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 23 Aug - 27 Aug 2027
Confirmed dates
£1,250.-Register
Istanbul 13 Sept - 17 Sept 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 13 Sept - 17 Sept 2027
Confirmed dates
£1,250.-Register
Amsterdam 20 Sept - 24 Sept 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 20 Sept - 24 Sept 2027
Confirmed dates
£1,250.-Register
Rome 4 Oct - 8 Oct 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 4 Oct - 8 Oct 2027
Confirmed dates
£1,250.-Register
Singapore 11 Oct - 15 Oct 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 11 Oct - 15 Oct 2027
Confirmed dates
£1,250.-Register
London 25 Oct - 29 Oct 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 25 Oct - 29 Oct 2027
Confirmed dates
£1,250.-Register
Dubai 8 Nov - 12 Nov 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 8 Nov - 12 Nov 2027
Confirmed dates
£1,250.-Register
Frankfurt 22 Nov - 26 Nov 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 22 Nov - 26 Nov 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 6 Dec - 10 Dec 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 6 Dec - 10 Dec 2027
Confirmed dates
£1,250.-Register
Paris 13 Dec - 17 Dec 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 13 Dec - 17 Dec 2027
Confirmed dates
£1,250.-Register

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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