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Digital Innovation and Transformation

Robotic Process Automation Programme Design

Robotic process automation can remove repetitive work from finance, HR, procurement and customer service, but many programmes stall after a few bots. This course explains how to identify and prioritise automation opportunities, design processes for automation, set up a centre of excellence, govern bots securely and measure benefits so that automation scales across the organisation.

5 days Classroom or live online English
Smart Horizon Certified - Global Leadership Consultants
Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF
Why attend

From knowledge to real-world impact.

Successful automation is more about process selection and governance than technology. You will learn how to build a programme that delivers measurable savings and keeps bots reliable.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

  • Difficulty translating subject knowledge into practical workplace decisions.
  • Inconsistent approaches to the activities covered in the course outline.
  • Lack of a structured plan for applying and reviewing new skills.
Course methodology

How you will learn.

Process assessment exercises, automation demonstrations, centre-of-excellence design workshops and case studies of successful and failed RPA programmes.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

  • Explain RPA capabilities, limits and related technologies
  • Identify and prioritise automation opportunities
  • Prepare processes for automation
  • Design an automation centre of excellence
  • Govern bots for security, resilience and audit
  • Measure and report automation benefits
Target audience

Who should attend.

This course is suitable for:

  • Process improvement and transformation leaders
  • Finance, HR and operations managers
  • IT and automation professionals
  • Shared service centre managers
  • Internal auditors and risk managers
Target competencies

Capabilities you will build.

Participants will develop competencies in:

  • Opportunity assessment
  • Process redesign
  • Programme governance
  • Benefit measurement
  • Change leadership
Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Automation Fundamentals

  1. 09:00–10:08What RPA can and cannot do
  2. 10:08–11:00RPA, AI and workflow tools compared
  3. 11:00–11:30Coffee break
  4. 11:30–11:45RPA, AI and workflow tools compared (continued)
  5. 11:45–12:53Automation market and platforms
  6. 12:53–14:00Demonstration: building a simple bot

Day 2Finding Opportunities

  1. 09:00–10:08Process selection criteria
  2. 10:08–11:00Automation potential scoring
  3. 11:00–11:30Coffee break
  4. 11:30–11:45Automation potential scoring (continued)
  5. 11:45–12:53Process discovery and mining
  6. 12:53–14:00Workshop: opportunity pipeline

Day 3Designing for Automation

  1. 09:00–10:08Standardising and simplifying processes
  2. 10:08–11:00Exception handling
  3. 11:00–11:30Coffee break
  4. 11:30–11:45Exception handling (continued)
  5. 11:45–12:53Human-in-the-loop design
  6. 12:53–14:00Exercise: automation design document

Day 4Centre of Excellence and Governance

  1. 09:00–10:08Operating models for automation
  2. 10:08–11:00Bot security and access
  3. 11:00–11:30Coffee break
  4. 11:30–11:45Bot security and access (continued)
  5. 11:45–12:53Change control and monitoring
  6. 12:53–14:00Case study: scaling to 100 bots

Day 5Value and Sustainability

  1. 09:00–10:08Benefit tracking
  2. 10:08–11:00Workforce communication
  3. 11:00–11:30Coffee break
  4. 11:30–11:45Workforce communication (continued)
  5. 11:45–12:53Scaling to intelligent automation
  6. 12:53–14:00Programme roadmap

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Barcelona 16 Nov - 20 Nov 2026
Confirmed dates
£2,840.-Register
Online Live virtual classroom 16 Nov - 20 Nov 2026
Confirmed dates
£1,250.-Register
Rome 7 Dec - 11 Dec 2026
Confirmed dates
£2,450.-Register
Online Live virtual classroom 7 Dec - 11 Dec 2026
Confirmed dates
£1,250.-Register
London 4 Jan - 8 Jan 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 4 Jan - 8 Jan 2027
Confirmed dates
£1,250.-Register
Cape Town 25 Jan - 29 Jan 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 25 Jan - 29 Jan 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 15 Feb - 19 Feb 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 15 Feb - 19 Feb 2027
Confirmed dates
£1,250.-Register
Dubai 8 Mar - 12 Mar 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 8 Mar - 12 Mar 2027
Confirmed dates
£1,250.-Register
Vienna 29 Mar - 2 Apr 2027
Confirmed dates
£2,940.-Register
Online Live virtual classroom 29 Mar - 2 Apr 2027
Confirmed dates
£1,250.-Register
Cape Town 12 Apr - 16 Apr 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 12 Apr - 16 Apr 2027
Confirmed dates
£1,250.-Register
Frankfurt 3 May - 7 May 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 3 May - 7 May 2027
Confirmed dates
£1,250.-Register
Paris 24 May - 28 May 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 24 May - 28 May 2027
Confirmed dates
£1,250.-Register
Amsterdam 14 Jun - 18 Jun 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 14 Jun - 18 Jun 2027
Confirmed dates
£1,250.-Register
London 5 Jul - 9 Jul 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 5 Jul - 9 Jul 2027
Confirmed dates
£1,250.-Register
Dubai 19 Jul - 23 Jul 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 19 Jul - 23 Jul 2027
Confirmed dates
£1,250.-Register
Vienna 9 Aug - 13 Aug 2027
Confirmed dates
£2,940.-Register
Online Live virtual classroom 9 Aug - 13 Aug 2027
Confirmed dates
£1,250.-Register
Rome 30 Aug - 3 Sept 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 30 Aug - 3 Sept 2027
Confirmed dates
£1,250.-Register
Cape Town 20 Sept - 24 Sept 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 20 Sept - 24 Sept 2027
Confirmed dates
£1,250.-Register
Rome 11 Oct - 15 Oct 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 11 Oct - 15 Oct 2027
Confirmed dates
£1,250.-Register
Barcelona 25 Oct - 29 Oct 2027
Confirmed dates
£2,840.-Register
Online Live virtual classroom 25 Oct - 29 Oct 2027
Confirmed dates
£1,250.-Register
Istanbul 15 Nov - 19 Nov 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 15 Nov - 19 Nov 2027
Confirmed dates
£1,250.-Register
Dubai 6 Dec - 10 Dec 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 6 Dec - 10 Dec 2027
Confirmed dates
£1,250.-Register

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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