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Marketing & Communication

Revenue Management for Hospitality and Services

Revenue management uses pricing and inventory controls to maximise revenue from perishable capacity such as hotel rooms, seats and appointments. This course covers demand forecasting, segmentation, pricing strategies, inventory controls, distribution channels, overbooking, metrics and revenue management technology.

5 days Classroom or live online English
Smart Horizon Certified - Global Leadership Consultants
Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF
Why attend

From knowledge to real-world impact.

Effective revenue management can significantly increase revenue without adding capacity. This course gives you practical tools to apply it in hospitality and service businesses.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

  • Difficulty translating subject knowledge into practical workplace decisions.
  • Inconsistent approaches to the activities covered in the course outline.
  • Lack of a structured plan for applying and reviewing new skills.
Course methodology

How you will learn.

The course uses revenue simulations, pricing exercises, case studies and metrics analysis.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

  • Explain revenue management principles
  • Forecast demand for perishable capacity
  • Segment customers and design pricing strategies
  • Apply inventory controls and overbooking
  • Manage distribution channels
  • Measure revenue performance
Target audience

Who should attend.

This course is suitable for:

  • Revenue managers
  • Hotel and hospitality managers
  • Airline, travel and events professionals
  • Sales and marketing managers
  • Pricing analysts
Target competencies

Capabilities you will build.

Participants will develop competencies in:

  • Demand forecasting
  • Dynamic pricing
  • Inventory control
  • Channel management
  • Revenue metrics
  • Revenue strategy
Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Revenue Management Principles

  1. 09:00–09:54Perishable capacity
  2. 09:54–10:48Revenue management history
  3. 10:48–11:00Key concepts
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Key concepts (continued)
  6. 12:12–13:06Organisational role
  7. 13:06–14:00Exercise: Revenue opportunities

Day 2Forecasting and Segmentation

  1. 09:00–09:54Demand patterns
  2. 09:54–10:48Forecasting methods
  3. 10:48–11:00Market segmentation
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Market segmentation (continued)
  6. 12:12–13:06Booking pace
  7. 13:06–14:00Lab: Forecasting

Day 3Pricing and Inventory

  1. 09:00–09:54Dynamic pricing
  2. 09:54–10:48Rate fences
  3. 10:48–11:00Length of stay controls
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Length of stay controls (continued)
  6. 12:12–13:06Overbooking
  7. 13:06–14:00Simulation: Revenue game

Day 4Distribution

  1. 09:00–09:54Direct and indirect channels
  2. 09:54–10:48Channel costs
  3. 10:48–11:00Parity and contracts
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Parity and contracts (continued)
  6. 12:12–13:06Digital marketing links
  7. 13:06–14:00Case study: Channel mix

Day 5Performance

  1. 09:00–09:54Revenue KPIs
  2. 09:54–10:48Competitive analysis
  3. 10:48–11:00Technology systems
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Technology systems (continued)
  6. 12:12–13:06Revenue culture
  7. 13:06–14:00Capstone: Revenue strategy

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Singapore 9 Nov - 13 Nov 2026
Confirmed dates
£2,820.-Register
Online Live virtual classroom 9 Nov - 13 Nov 2026
Confirmed dates
£1,250.-Register
London 23 Nov - 27 Nov 2026
Confirmed dates
£2,450.-Register
Online Live virtual classroom 23 Nov - 27 Nov 2026
Confirmed dates
£1,250.-Register
Dubai 7 Dec - 11 Dec 2026
Confirmed dates
£3,150.-Register
Online Live virtual classroom 7 Dec - 11 Dec 2026
Confirmed dates
£1,250.-Register
Frankfurt 14 Dec - 18 Dec 2026
Confirmed dates
£2,650.-Register
Online Live virtual classroom 14 Dec - 18 Dec 2026
Confirmed dates
£1,250.-Register
Kuala Lumpur 11 Jan - 15 Jan 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 11 Jan - 15 Jan 2027
Confirmed dates
£1,250.-Register
Paris 25 Jan - 29 Jan 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 25 Jan - 29 Jan 2027
Confirmed dates
£1,250.-Register
Vienna 1 Feb - 5 Feb 2027
Confirmed dates
£2,940.-Register
Online Live virtual classroom 1 Feb - 5 Feb 2027
Confirmed dates
£1,250.-Register
Istanbul 8 Feb - 12 Feb 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 8 Feb - 12 Feb 2027
Confirmed dates
£1,250.-Register
Amsterdam 22 Feb - 26 Feb 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 22 Feb - 26 Feb 2027
Confirmed dates
£1,250.-Register
Singapore 8 Mar - 12 Mar 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 8 Mar - 12 Mar 2027
Confirmed dates
£1,250.-Register
London 22 Mar - 26 Mar 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 22 Mar - 26 Mar 2027
Confirmed dates
£1,250.-Register
Barcelona 5 Apr - 9 Apr 2027
Confirmed dates
£2,840.-Register
Online Live virtual classroom 5 Apr - 9 Apr 2027
Confirmed dates
£1,250.-Register
Dubai 12 Apr - 16 Apr 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 12 Apr - 16 Apr 2027
Confirmed dates
£1,250.-Register
Frankfurt 26 Apr - 30 Apr 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 26 Apr - 30 Apr 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 10 May - 14 May 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 10 May - 14 May 2027
Confirmed dates
£1,250.-Register
Paris 24 May - 28 May 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 24 May - 28 May 2027
Confirmed dates
£1,250.-Register
Cape Town 31 May - 4 Jun 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 31 May - 4 Jun 2027
Confirmed dates
£1,250.-Register
Istanbul 14 Jun - 18 Jun 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 14 Jun - 18 Jun 2027
Confirmed dates
£1,250.-Register
Amsterdam 21 Jun - 25 Jun 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 21 Jun - 25 Jun 2027
Confirmed dates
£1,250.-Register
Singapore 12 Jul - 16 Jul 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 12 Jul - 16 Jul 2027
Confirmed dates
£1,250.-Register
London 26 Jul - 30 Jul 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 26 Jul - 30 Jul 2027
Confirmed dates
£1,250.-Register
Rome 2 Aug - 6 Aug 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 2 Aug - 6 Aug 2027
Confirmed dates
£1,250.-Register
Dubai 9 Aug - 13 Aug 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 9 Aug - 13 Aug 2027
Confirmed dates
£1,250.-Register
Frankfurt 23 Aug - 27 Aug 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 23 Aug - 27 Aug 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 13 Sept - 17 Sept 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 13 Sept - 17 Sept 2027
Confirmed dates
£1,250.-Register
Paris 20 Sept - 24 Sept 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 20 Sept - 24 Sept 2027
Confirmed dates
£1,250.-Register
Cape Town 4 Oct - 8 Oct 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 4 Oct - 8 Oct 2027
Confirmed dates
£1,250.-Register
Istanbul 11 Oct - 15 Oct 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 11 Oct - 15 Oct 2027
Confirmed dates
£1,250.-Register
Amsterdam 25 Oct - 29 Oct 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 25 Oct - 29 Oct 2027
Confirmed dates
£1,250.-Register
Singapore 8 Nov - 12 Nov 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 8 Nov - 12 Nov 2027
Confirmed dates
£1,250.-Register
London 22 Nov - 26 Nov 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 22 Nov - 26 Nov 2027
Confirmed dates
£1,250.-Register
Rome 29 Nov - 3 Dec 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 29 Nov - 3 Dec 2027
Confirmed dates
£1,250.-Register
Dubai 6 Dec - 10 Dec 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 6 Dec - 10 Dec 2027
Confirmed dates
£1,250.-Register
Frankfurt 13 Dec - 17 Dec 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 13 Dec - 17 Dec 2027
Confirmed dates
£1,250.-Register

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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