Business Continuity and Crisis Management

Resilience in Energy and Utilities

Energy, water and utility networks must withstand extreme weather, cyber attacks, equipment failures and demand shocks. This course covers resilience for utilities: critical asset identification, network redundancy, emergency restoration, mutual assistance, cyber resilience of operational technology, customer communication and regulatory expectations.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Utility failures affect entire communities. You will learn approaches that keep essential services running.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Utility case studies, network resilience exercises, restoration planning and tabletop exercises.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Identify critical utility assets and dependencies
Design network redundancy and resilience
Plan emergency restoration
Use mutual assistance arrangements
Strengthen cyber resilience of operational technology
Communicate with customers and regulators during outages

Target audience

Who should attend.

This course is suitable for:

Utility operations and network managers
Emergency planners in utilities
Asset managers
OT security managers
Regulatory affairs staff

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Critical asset analysis
Network resilience
Restoration planning
OT cyber resilience
Stakeholder communication

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Utility Resilience

09:00–10:08Threats to utilities
10:08–11:00Major outage case studies
11:00–11:30Coffee break
11:30–11:45Major outage case studies (continued)
11:45–12:53Regulation
12:53–14:00Exercise

Day 2Assets and Networks

09:00–10:08Critical assets
10:08–11:00Redundancy
11:00–11:30Coffee break
11:30–11:45Redundancy (continued)
11:45–12:53Interdependencies
12:53–14:00Workshop

Day 3Restoration

09:00–10:08Restoration planning
10:08–11:00Crews and resources
11:00–11:30Coffee break
11:30–11:45Crews and resources (continued)
11:45–12:53Mutual assistance
12:53–14:00Exercise

Day 4Cyber Resilience

09:00–10:08Operational technology risks
10:08–11:00Defences
11:00–11:30Coffee break
11:30–11:45Defences (continued)
11:45–12:53Incident response
12:53–14:00Case study

Day 5Customers and Regulators

09:00–10:08Outage communication
10:08–11:00Vulnerable customers
11:00–11:30Coffee break
11:30–11:45Vulnerable customers (continued)
11:45–12:53Reporting
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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