Quality & Operational Excellence

Quality Metrics and Dashboards

Quality metrics show whether products, services and processes meet requirements and are improving. This course covers selecting quality KPIs, cost of quality measures, first-pass yield, complaint and defect rates, supplier quality metrics, dashboard design, reporting to management and using metrics to prioritise improvement.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Quality reports full of numbers rarely drive action. You will learn to design focused metrics and dashboards.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

KPI selection workshops, dashboard building, case studies and reporting practice.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Select balanced quality KPIs
Measure cost of quality
Calculate yield, defect and complaint rates
Track supplier quality metrics
Design quality dashboards
Report quality performance to management

Target audience

Who should attend.

This course is suitable for:

Quality managers and analysts
Operations managers
Supplier quality staff
Continuous improvement staff
Senior managers

Target competencies

Capabilities you will build.

Participants will develop competencies in:

KPI selection
Cost of quality
Metric calculation
Dashboard design
Management reporting

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Quality Metrics

09:00–10:08Purpose
10:08–11:00Leading and lagging metrics
11:00–11:30Coffee break
11:30–11:45Leading and lagging metrics (continued)
11:45–12:53Pitfalls
12:53–14:00Exercise

Day 2Key Indicators

09:00–10:08Yield and defects
10:08–11:00Complaints
11:00–11:30Coffee break
11:30–11:45Complaints (continued)
11:45–12:53Cost of quality
12:53–14:00Workshop

Day 3Supplier Metrics

09:00–10:08Supplier quality indicators
10:08–11:00Scorecards
11:00–11:30Coffee break
11:30–11:45Scorecards (continued)
11:45–12:53Reviews
12:53–14:00Exercise

Day 4Dashboards

09:00–10:08Design principles
10:08–11:00Visuals
11:00–11:30Coffee break
11:30–11:45Visuals (continued)
11:45–12:53Tools
12:53–14:00Hands-on

Day 5Reporting

09:00–10:08Management reporting
10:08–11:00Prioritisation
11:00–11:30Coffee break
11:30–11:45Prioritisation (continued)
11:45–12:53Improvement
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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