Quality & Operational Excellence

Quality Management Systems and ISO 9001

ISO 9001 provides a framework for consistently delivering products and services that meet customer and regulatory requirements. This course covers quality management system principles and ISO 9001 requirements: context and leadership, risk-based thinking, process approach, documented information, operations, performance evaluation, improvement and certification.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

An effective QMS improves consistency and customer satisfaction, not just paperwork. You will learn to implement ISO 9001 in a practical way.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Clause walkthroughs, process mapping workshops, documentation exercises and case studies.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain quality management principles
Interpret ISO 9001 requirements
Apply the process approach and risk-based thinking
Develop proportionate documented information
Evaluate performance through audits and reviews
Plan implementation and certification

Target audience

Who should attend.

This course is suitable for:

Quality managers and coordinators
Process owners
Operations managers
Internal auditors
Consultants

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Standard interpretation
Process mapping
Documentation
Performance evaluation
Implementation planning

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Quality Principles

09:00–10:08Quality management principles
10:08–11:00ISO 9001 structure
11:00–11:30Coffee break
11:30–11:45ISO 9001 structure (continued)
11:45–12:53Benefits
12:53–14:00Exercise

Day 2Context and Leadership

09:00–10:08Context and interested parties
10:08–11:00Leadership and policy
11:00–11:30Coffee break
11:30–11:45Leadership and policy (continued)
11:45–12:53Risks and opportunities
12:53–14:00Workshop

Day 3Processes and Operations

09:00–10:08Process approach
10:08–11:00Operational controls
11:00–11:30Coffee break
11:30–11:45Operational controls (continued)
11:45–12:53Documented information
12:53–14:00Exercise

Day 4Performance Evaluation

09:00–10:08Monitoring and measurement
10:08–11:00Internal audit
11:00–11:30Coffee break
11:30–11:45Internal audit (continued)
11:45–12:53Management review
12:53–14:00Case study

Day 5Improvement and Certification

09:00–10:08Nonconformity and corrective action
10:08–11:00Continual improvement
11:00–11:30Coffee break
11:30–11:45Continual improvement (continued)
11:45–12:53Certification process
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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