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Project Management

Project Quality Management

Quality determines whether project deliverables meet requirements and deliver value. This course explains how to plan, assure and control quality in projects, including quality requirements, acceptance criteria, quality planning, reviews and inspections, testing, quality tools and continuous improvement. Participants build a project quality plan.

5 days Classroom or live online English
Smart Horizon Certified - Global Leadership Consultants
Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Quality problems discovered late are expensive to fix. This course helps you build quality into projects from the start and ensure stakeholder acceptance.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

  • Difficulty translating subject knowledge into practical workplace decisions.
  • Inconsistent approaches to the activities covered in the course outline.
  • Lack of a structured plan for applying and reviewing new skills.
Course methodology

How you will learn.

The course uses quality planning workshops, case studies, quality tool exercises and review simulations.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

  • Explain quality concepts in a project context
  • Define quality requirements and acceptance criteria
  • Develop a project quality management plan
  • Perform quality assurance reviews and audits
  • Apply quality control tools and techniques
  • Manage non-conformances and continuous improvement
Target audience

Who should attend.

This course is suitable for:

  • Project managers
  • Quality managers and engineers
  • Project team leads
  • PMO staff
  • Construction and engineering professionals
Target competencies

Capabilities you will build.

Participants will develop competencies in:

  • Quality planning
  • Acceptance criteria
  • Quality assurance
  • Quality control tools
  • Non-conformance management
  • Continuous improvement
Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Quality in Projects

  1. 09:00–09:54Quality concepts and cost of quality
  2. 09:54–10:48Quality versus grade
  3. 10:48–11:00Stakeholder expectations
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Stakeholder expectations (continued)
  6. 12:12–13:06Quality standards
  7. 13:06–14:00Exercise: Quality failures analysis

Day 2Quality Planning

  1. 09:00–09:54Quality requirements
  2. 09:54–10:48Acceptance criteria
  3. 10:48–11:00Quality management plan
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Quality management plan (continued)
  6. 12:12–13:06Quality metrics
  7. 13:06–14:00Workshop: Quality plan

Day 3Quality Assurance

  1. 09:00–09:54Process reviews and audits
  2. 09:54–10:48Peer reviews
  3. 10:48–11:00Supplier quality
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Supplier quality (continued)
  6. 12:12–13:06Quality reporting
  7. 13:06–14:00Exercise: Planning a quality audit

Day 4Quality Control

  1. 09:00–09:54Inspection and testing
  2. 09:54–10:48Quality tools
  3. 10:48–11:00Statistical basics
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Statistical basics (continued)
  6. 12:12–13:06Defect tracking
  7. 13:06–14:00Case study: Resolving a quality issue

Day 5Improvement and Acceptance

  1. 09:00–09:54Non-conformance and corrective action
  2. 09:54–10:48Lessons learned
  3. 10:48–11:00Customer acceptance
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Customer acceptance (continued)
  6. 12:12–13:06Continuous improvement
  7. 13:06–14:00Capstone: Project quality management plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Rome 9 Nov - 13 Nov 2026
Confirmed dates
£2,450.-Register
Online Live virtual classroom 9 Nov - 13 Nov 2026
Confirmed dates
£1,250.-Register
Singapore 16 Nov - 20 Nov 2026
Confirmed dates
£2,820.-Register
Online Live virtual classroom 16 Nov - 20 Nov 2026
Confirmed dates
£1,250.-Register
London 7 Dec - 11 Dec 2026
Confirmed dates
£2,450.-Register
Online Live virtual classroom 7 Dec - 11 Dec 2026
Confirmed dates
£1,250.-Register
Dubai 14 Dec - 18 Dec 2026
Confirmed dates
£3,150.-Register
Online Live virtual classroom 14 Dec - 18 Dec 2026
Confirmed dates
£1,250.-Register
Frankfurt 4 Jan - 8 Jan 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 4 Jan - 8 Jan 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 18 Jan - 22 Jan 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 18 Jan - 22 Jan 2027
Confirmed dates
£1,250.-Register
Paris 1 Feb - 5 Feb 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 1 Feb - 5 Feb 2027
Confirmed dates
£1,250.-Register
Barcelona 8 Feb - 12 Feb 2027
Confirmed dates
£2,840.-Register
Online Live virtual classroom 8 Feb - 12 Feb 2027
Confirmed dates
£1,250.-Register
Istanbul 15 Feb - 19 Feb 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 15 Feb - 19 Feb 2027
Confirmed dates
£1,250.-Register
Amsterdam 1 Mar - 5 Mar 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 1 Mar - 5 Mar 2027
Confirmed dates
£1,250.-Register
Singapore 15 Mar - 19 Mar 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 15 Mar - 19 Mar 2027
Confirmed dates
£1,250.-Register
Rome 29 Mar - 2 Apr 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 29 Mar - 2 Apr 2027
Confirmed dates
£1,250.-Register
London 5 Apr - 9 Apr 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 5 Apr - 9 Apr 2027
Confirmed dates
£1,250.-Register
Dubai 19 Apr - 23 Apr 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 19 Apr - 23 Apr 2027
Confirmed dates
£1,250.-Register
Frankfurt 3 May - 7 May 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 3 May - 7 May 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 17 May - 21 May 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 17 May - 21 May 2027
Confirmed dates
£1,250.-Register
Cape Town 31 May - 4 Jun 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 31 May - 4 Jun 2027
Confirmed dates
£1,250.-Register
Paris 7 Jun - 11 Jun 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 7 Jun - 11 Jun 2027
Confirmed dates
£1,250.-Register
Istanbul 21 Jun - 25 Jun 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 21 Jun - 25 Jun 2027
Confirmed dates
£1,250.-Register
Amsterdam 5 Jul - 9 Jul 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 5 Jul - 9 Jul 2027
Confirmed dates
£1,250.-Register
Singapore 19 Jul - 23 Jul 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 19 Jul - 23 Jul 2027
Confirmed dates
£1,250.-Register
London 2 Aug - 6 Aug 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 2 Aug - 6 Aug 2027
Confirmed dates
£1,250.-Register
Cape Town 9 Aug - 13 Aug 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 9 Aug - 13 Aug 2027
Confirmed dates
£1,250.-Register
Dubai 16 Aug - 20 Aug 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 16 Aug - 20 Aug 2027
Confirmed dates
£1,250.-Register
Frankfurt 6 Sept - 10 Sept 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 6 Sept - 10 Sept 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 20 Sept - 24 Sept 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 20 Sept - 24 Sept 2027
Confirmed dates
£1,250.-Register
Paris 4 Oct - 8 Oct 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 4 Oct - 8 Oct 2027
Confirmed dates
£1,250.-Register
Vienna 11 Oct - 15 Oct 2027
Confirmed dates
£2,940.-Register
Online Live virtual classroom 11 Oct - 15 Oct 2027
Confirmed dates
£1,250.-Register
Istanbul 18 Oct - 22 Oct 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 18 Oct - 22 Oct 2027
Confirmed dates
£1,250.-Register
Amsterdam 1 Nov - 5 Nov 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 1 Nov - 5 Nov 2027
Confirmed dates
£1,250.-Register
Singapore 15 Nov - 19 Nov 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 15 Nov - 19 Nov 2027
Confirmed dates
£1,250.-Register
London 6 Dec - 10 Dec 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 6 Dec - 10 Dec 2027
Confirmed dates
£1,250.-Register
Dubai 13 Dec - 17 Dec 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 13 Dec - 17 Dec 2027
Confirmed dates
£1,250.-Register

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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