Quality & Operational Excellence

Process Capability Analysis

Process capability analysis shows whether a process can consistently meet customer specifications. This course covers capability concepts, normality and data requirements, Cp, Cpk, Pp and Ppk indices, capability for non-normal data, attribute capability, interpreting results and using capability to drive improvement and supplier requirements.

5 days Classroom or live online English

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Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

A process can be stable but still incapable of meeting specifications. You will learn to quantify capability and decide where to improve.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Capability calculations with real data, software exercises, case studies and interpretation workshops.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain process capability concepts
Check data requirements and normality
Calculate Cp, Cpk, Pp and Ppk
Analyse non-normal and attribute data
Interpret capability results
Use capability for improvement and supplier requirements

Target audience

Who should attend.

This course is suitable for:

Quality engineers
Process engineers
Supplier quality engineers
Six Sigma practitioners
Production managers

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Capability calculation
Statistical analysis
Interpretation
Improvement targeting
Supplier requirements

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Capability Concepts

09:00–10:08Specifications and variation
10:08–11:00Stability first
11:00–11:30Coffee break
11:30–11:45Stability first (continued)
11:45–12:53Indices overview
12:53–14:00Exercise

Day 2Data

09:00–10:08Sampling
10:08–11:00Normality testing
11:00–11:30Coffee break
11:30–11:45Normality testing (continued)
11:45–12:53Transformations
12:53–14:00Exercise

Day 3Capability Indices

09:00–10:08Cp and Cpk
10:08–11:00Pp and Ppk
11:00–11:30Coffee break
11:30–11:45Pp and Ppk (continued)
11:45–12:53Confidence
12:53–14:00Software exercise

Day 4Special Cases

09:00–10:08Non-normal data
10:08–11:00Attribute capability
11:00–11:30Coffee break
11:30–11:45Attribute capability (continued)
11:45–12:53One-sided specifications
12:53–14:00Case study

Day 5Using Results

09:00–10:08Improvement priorities
10:08–11:00Supplier requirements
11:00–11:30Coffee break
11:30–11:45Supplier requirements (continued)
11:45–12:53Reporting
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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