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Finance & Accounting

Order-to-Cash and Procure-to-Pay Process Excellence

Order-to-cash and procure-to-pay processes drive working capital, cost and control in every organisation. This course examines both end-to-end processes, from customer order to cash collection and from purchase request to supplier payment. Participants learn process design, controls, automation, KPIs and working capital optimisation, and identify improvement opportunities in their own processes.

5 days Classroom or live online English
Smart Horizon Certified - Global Leadership Consultants
Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Inefficient finance processes lead to late payments, disputes, errors and excess working capital. This course helps you design efficient, well-controlled processes that improve cash flow and stakeholder satisfaction.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

  • Difficulty translating subject knowledge into practical workplace decisions.
  • Inconsistent approaches to the activities covered in the course outline.
  • Lack of a structured plan for applying and reviewing new skills.
Course methodology

How you will learn.

The course uses process mapping, KPI benchmarking, control reviews, automation demonstrations and case studies.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

  • Map end-to-end order-to-cash and procure-to-pay processes
  • Identify inefficiencies, errors and control weaknesses
  • Improve credit, billing and collections performance
  • Improve purchasing, invoice processing and payment controls
  • Apply automation and digital tools
  • Measure process performance and working capital impact
Target audience

Who should attend.

This course is suitable for:

  • Accounts receivable and payable managers
  • Finance operations and shared services professionals
  • Credit and collections managers
  • Procurement operations staff
  • Financial controllers
Target competencies

Capabilities you will build.

Participants will develop competencies in:

  • Process mapping
  • Collections management
  • Invoice processing
  • Internal controls
  • Finance automation
  • Working capital KPIs
Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1End-to-End Finance Processes

  1. 09:00–09:54Order-to-cash overview
  2. 09:54–10:48Procure-to-pay overview
  3. 10:48–11:00Working capital links
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Working capital links (continued)
  6. 12:12–13:06Process maturity
  7. 13:06–14:00Exercise: Process mapping

Day 2Order-to-Cash

  1. 09:00–09:54Credit management
  2. 09:54–10:48Billing accuracy
  3. 10:48–11:00Collections strategies
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Collections strategies (continued)
  6. 12:12–13:06Dispute and deduction management
  7. 13:06–14:00Workshop: Reducing DSO

Day 3Procure-to-Pay

  1. 09:00–09:54Requisition and purchase orders
  2. 09:54–10:48Three-way matching
  3. 10:48–11:00Invoice processing
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Invoice processing (continued)
  6. 12:12–13:06Payment terms and runs
  7. 13:06–14:00Case study: Improving invoice processing

Day 4Controls and Automation

  1. 09:00–09:54Key controls and fraud risks
  2. 09:54–10:48E-invoicing
  3. 10:48–11:00Robotic process automation
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Robotic process automation (continued)
  6. 12:12–13:06Supplier and customer portals
  7. 13:06–14:00Demonstration: Automated invoice processing

Day 5Performance and Improvement

  1. 09:00–09:54KPIs and benchmarks
  2. 09:54–10:48Root cause analysis
  3. 10:48–11:00Continuous improvement
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Continuous improvement (continued)
  6. 12:12–13:06Change management
  7. 13:06–14:00Capstone: Process improvement plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Kuala Lumpur 16 Nov - 20 Nov 2026
Confirmed dates
£1,450.-Register
Online Live virtual classroom 16 Nov - 20 Nov 2026
Confirmed dates
£1,250.-Register
Paris 7 Dec - 11 Dec 2026
Confirmed dates
£2,860.-Register
Online Live virtual classroom 7 Dec - 11 Dec 2026
Confirmed dates
£1,250.-Register
Istanbul 14 Dec - 18 Dec 2026
Confirmed dates
£2,650.-Register
Online Live virtual classroom 14 Dec - 18 Dec 2026
Confirmed dates
£1,250.-Register
Amsterdam 4 Jan - 8 Jan 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 4 Jan - 8 Jan 2027
Confirmed dates
£1,250.-Register
Rome 11 Jan - 15 Jan 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 11 Jan - 15 Jan 2027
Confirmed dates
£1,250.-Register
Singapore 18 Jan - 22 Jan 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 18 Jan - 22 Jan 2027
Confirmed dates
£1,250.-Register
London 1 Feb - 5 Feb 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 1 Feb - 5 Feb 2027
Confirmed dates
£1,250.-Register
Dubai 15 Feb - 19 Feb 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 15 Feb - 19 Feb 2027
Confirmed dates
£1,250.-Register
Frankfurt 1 Mar - 5 Mar 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 1 Mar - 5 Mar 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 15 Mar - 19 Mar 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 15 Mar - 19 Mar 2027
Confirmed dates
£1,250.-Register
Cape Town 22 Mar - 26 Mar 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 22 Mar - 26 Mar 2027
Confirmed dates
£1,250.-Register
Paris 5 Apr - 9 Apr 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 5 Apr - 9 Apr 2027
Confirmed dates
£1,250.-Register
Istanbul 19 Apr - 23 Apr 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 19 Apr - 23 Apr 2027
Confirmed dates
£1,250.-Register
Amsterdam 3 May - 7 May 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 3 May - 7 May 2027
Confirmed dates
£1,250.-Register
Singapore 17 May - 21 May 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 17 May - 21 May 2027
Confirmed dates
£1,250.-Register
Barcelona 24 May - 28 May 2027
Confirmed dates
£2,840.-Register
Online Live virtual classroom 24 May - 28 May 2027
Confirmed dates
£1,250.-Register
London 7 Jun - 11 Jun 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 7 Jun - 11 Jun 2027
Confirmed dates
£1,250.-Register
Dubai 21 Jun - 25 Jun 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 21 Jun - 25 Jun 2027
Confirmed dates
£1,250.-Register
Frankfurt 5 Jul - 9 Jul 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 5 Jul - 9 Jul 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 19 Jul - 23 Jul 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 19 Jul - 23 Jul 2027
Confirmed dates
£1,250.-Register
Cape Town 26 Jul - 30 Jul 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 26 Jul - 30 Jul 2027
Confirmed dates
£1,250.-Register
Paris 2 Aug - 6 Aug 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 2 Aug - 6 Aug 2027
Confirmed dates
£1,250.-Register
Istanbul 16 Aug - 20 Aug 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 16 Aug - 20 Aug 2027
Confirmed dates
£1,250.-Register
Amsterdam 6 Sept - 10 Sept 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 6 Sept - 10 Sept 2027
Confirmed dates
£1,250.-Register
Rome 13 Sept - 17 Sept 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 13 Sept - 17 Sept 2027
Confirmed dates
£1,250.-Register
Singapore 20 Sept - 24 Sept 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 20 Sept - 24 Sept 2027
Confirmed dates
£1,250.-Register
London 4 Oct - 8 Oct 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 4 Oct - 8 Oct 2027
Confirmed dates
£1,250.-Register
Dubai 18 Oct - 22 Oct 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 18 Oct - 22 Oct 2027
Confirmed dates
£1,250.-Register
Frankfurt 1 Nov - 5 Nov 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 1 Nov - 5 Nov 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 15 Nov - 19 Nov 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 15 Nov - 19 Nov 2027
Confirmed dates
£1,250.-Register
Vienna 22 Nov - 26 Nov 2027
Confirmed dates
£2,940.-Register
Online Live virtual classroom 22 Nov - 26 Nov 2027
Confirmed dates
£1,250.-Register
Paris 6 Dec - 10 Dec 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 6 Dec - 10 Dec 2027
Confirmed dates
£1,250.-Register
Istanbul 13 Dec - 17 Dec 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 13 Dec - 17 Dec 2027
Confirmed dates
£1,250.-Register

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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