Quality & Operational Excellence

Operational Excellence Strategy

Operational excellence is a way of running an organisation where every employee can see value flow and fix problems. This course covers operational excellence strategy: principles, deployment models, leadership systems, capability building, governance, measuring maturity and sustaining a culture of excellence.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Many excellence programmes fade after early wins. You will learn to build an approach that lasts.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Maturity assessments, deployment model comparisons, case studies and strategy workshops.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain operational excellence principles
Assess operational excellence maturity
Choose deployment approaches
Design leadership and management systems
Build improvement capability
Sustain and measure excellence

Target audience

Who should attend.

This course is suitable for:

Operational excellence leaders
Operations directors
Continuous improvement managers
Senior leaders
Transformation professionals

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Strategy development
Maturity assessment
Deployment planning
Leadership systems
Capability building

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Operational Excellence

09:00–10:08Principles
10:08–11:00Frameworks
11:00–11:30Coffee break
11:30–11:45Frameworks (continued)
11:45–12:53Case studies
12:53–14:00Exercise

Day 2Maturity

09:00–10:08Assessment models
10:08–11:00Current state
11:00–11:30Coffee break
11:30–11:45Current state (continued)
11:45–12:53Priorities
12:53–14:00Workshop

Day 3Deployment

09:00–10:08Pilot and scale models
10:08–11:00Governance
11:00–11:30Coffee break
11:30–11:45Governance (continued)
11:45–12:53Programme office
12:53–14:00Exercise

Day 4Leadership Systems

09:00–10:08Management routines
10:08–11:00Visual management
11:00–11:30Coffee break
11:30–11:45Visual management (continued)
11:45–12:53Coaching
12:53–14:00Case study

Day 5Sustaining

09:00–10:08Capability building
10:08–11:00Measurement
11:00–11:30Coffee break
11:30–11:45Measurement (continued)
11:45–12:53Culture
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

Keep exploring

Your next horizon awaits.

All courses

The full course agenda and dates are available above. Use the session links in Dates & venues to choose a session. Registration and quotation forms require JavaScript; you can also contact our learning team directly.