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Human Resources

Measuring & Maximising Training ROI

This course focuses on measuring and maximising the return on investment (ROI) of training programmes. Participants will learn practical methods to assess training effectiveness, align training with business goals, and implement strategies to enhance training outcomes for organisational success.

5 days Classroom or live online English
Smart Horizon Certified - Global Leadership Consultants
Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Organisations often struggle to quantify the impact of training on performance and profitability. This course addresses the challenge of demonstrating training ROI, which is crucial for securing budget approvals and stakeholder buy-in. Participants will explore methods to evaluate training effectiveness and its alignment with strategic objectives, enabling them to make data-driven decisions that enhance workforce capabilities and drive organisational growth. By understanding how to measure ROI accurately, participants can advocate for necessary training investments and ensure that training initiatives are not only effective but also financially justifiable, ultimately leading to improved employee performance and satisfaction.

Participants will engage in practical exercises that simulate real-world scenarios, enabling them to apply analytical tools and frameworks. They will practice developing metrics that assess training outcomes and learn how to present their findings persuasively to stakeholders. This hands-on approach will empower them to identify gaps in training effectiveness and propose actionable strategies for improvement. By the end of the course, they will be equipped to make informed decisions about training investments, ensuring that training initiatives contribute to overall business success and employee development, thereby fostering a culture of continuous learning and improvement.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

  • Difficulty translating subject knowledge into practical workplace decisions.
  • Inconsistent approaches to the activities covered in the course outline.
  • Lack of a structured plan for applying and reviewing new skills.
Course methodology

How you will learn.

The course employs a blend of case studies, interactive workshops, and group discussions to facilitate learning. Participants will analyse fictional training programmes, calculate ROI using established models, and develop metrics to assess training outcomes. Specific exercises will include role-playing stakeholder presentations and collaborative framework design. Outputs will include detailed ROI reports and strategic training plans, demonstrating their ability to apply concepts in a practical context. The use of real-world scenarios ensures that participants can relate the learning to their own organisational challenges, enhancing the relevance and applicability of the training. This approach fosters engagement and ensures that participants leave with actionable insights they can implement immediately.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

  • Calculate training ROI using the Phillips ROI Model for a fictional training programme.
  • Assess the alignment of training objectives with organisational goals through stakeholder analysis.
  • Design a training evaluation framework that incorporates both qualitative and quantitative metrics.
  • Justify training investments by presenting a comprehensive ROI report to stakeholders.
  • Prioritise training initiatives based on identified performance gaps and potential ROI.
  • Construct a strategic plan to enhance training effectiveness and maximise ROI over time.
Target audience

Who should attend.

This course is suitable for:

  • Training and Development Managers responsible for evaluating training effectiveness.
  • HR Professionals focused on aligning training with business objectives.
  • Learning and Development Specialists involved in designing training programmes.
  • Organisational Development Consultants aiming to improve training ROI for clients.
Target competencies

Capabilities you will build.

Participants will develop competencies in:

  • Analytical skills for assessing training effectiveness and ROI.
  • Strategic thinking to align training with business goals.
  • Report writing for presenting ROI findings to stakeholders.
  • Evaluation skills to develop comprehensive training assessment frameworks.
  • Decision-making capabilities to prioritise training investments based on ROI.
  • Communication skills to articulate the value of training initiatives.
Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Understanding Training ROI Fundamentals

Applied activity: Participants will analyse a fictional case study of a training programme, identifying key metrics for measuring its ROI. They will discuss potential challenges in the evaluation process and propose solutions to enhance measurement accuracy and reliability.

Output: A summary report outlining identified metrics, challenges, and proposed solutions.

  1. 09:00–09:54Define training ROI and its importance in organisational contexts.
  2. 09:54–10:48Explore key metrics for measuring training effectiveness and impact on performance.
  3. 10:48–11:00Identify common challenges in calculating training ROI and how to overcome them.
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Identify common challenges in calculating training ROI and how to overcome them. (continued)
  6. 12:12–13:06Discuss the Phillips ROI Model and its application in various scenarios.
  7. 13:06–14:00Review case studies illustrating successful ROI measurement and reporting.

Day 2Aligning Training with Business Objectives

Applied activity: Participants will conduct a stakeholder analysis for a fictional organisation, identifying key stakeholders and their expectations regarding training outcomes. They will then align training objectives with these expectations to ensure relevance and effectiveness of the training.

Output: A stakeholder analysis report with aligned training objectives and stakeholder expectations.

  1. 09:00–09:54Identify organisational goals and their impact on training needs and design.
  2. 09:54–10:48Conduct stakeholder analysis to understand training expectations and requirements.
  3. 10:48–11:00Map training objectives to business outcomes for clearer alignment.
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Map training objectives to business outcomes for clearer alignment. (continued)
  6. 12:12–13:06Evaluate the effectiveness of existing training programmes against strategic business goals.
  7. 13:06–14:00Discuss techniques for ensuring training alignment with organisational initiatives and priorities.

Day 3Developing a Training Evaluation Framework

Applied activity: Participants will design a training evaluation framework for a fictional training programme, incorporating both qualitative and quantitative metrics. They will present their framework to the group for feedback and refinement, ensuring comprehensive assessment.

Output: A detailed training evaluation framework document ready for implementation.

  1. 09:00–09:54Explore qualitative and quantitative evaluation methods for effective training assessment.
  2. 09:54–10:48Design a comprehensive training evaluation framework that captures diverse metrics.
  3. 10:48–11:00Implement feedback mechanisms to gather participant insights and improve training.
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Implement feedback mechanisms to gather participant insights and improve training. (continued)
  6. 12:12–13:06Utilise pre- and post-training assessments for measuring impact and retention.
  7. 13:06–14:00Discuss the role of continuous improvement in training evaluation and effectiveness.

Day 4Calculating and Presenting Training ROI

Applied activity: Participants will calculate the ROI for a fictional training programme using the Phillips ROI Model, considering both costs and benefits. They will prepare a presentation for stakeholders summarising their findings, recommendations, and potential improvements.

Output: A presentation slide deck summarising the ROI calculation, findings, and strategic recommendations.

  1. 09:00–09:54Apply the Phillips ROI Model to calculate training ROI effectively.
  2. 09:54–10:48Identify all costs associated with training programmes, including hidden costs.
  3. 10:48–11:00Determine the financial benefits resulting from training initiatives and their impact on performance.
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Determine the financial benefits resulting from training initiatives and their impact on performance. (continued)
  6. 12:12–13:06Prepare a comprehensive ROI report for stakeholders that highlights key findings.
  7. 13:06–14:00Discuss best practices for presenting ROI findings to ensure stakeholder engagement.

Day 5Strategic Planning for Maximising Training ROI

Applied activity: Participants will develop a strategic plan for a fictional organisation to enhance training effectiveness and maximise ROI. They will outline key initiatives, expected outcomes, and metrics for success, ensuring alignment with organisational goals.

Output: A strategic training plan document that includes initiatives, timelines, and expected ROI.

  1. 09:00–09:54Identify performance gaps and training needs through data analysis and stakeholder input.
  2. 09:54–10:48Prioritise training initiatives based on potential ROI and organisational impact.
  3. 10:48–11:00Develop a strategic plan to enhance training effectiveness and maximise ROI over time.
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Develop a strategic plan to enhance training effectiveness and maximise ROI over time. (continued)
  6. 12:12–13:06Implement strategies for continuous improvement in training programmes and evaluation processes.
  7. 13:06–14:00Discuss the role of leadership in supporting training initiatives and fostering a learning culture.

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Dubai 9 Nov - 13 Nov 2026
Confirmed dates
£3,150.-Register
Online Live virtual classroom 9 Nov - 13 Nov 2026
Confirmed dates
£1,250.-Register
Frankfurt 23 Nov - 27 Nov 2026
Confirmed dates
£2,650.-Register
Online Live virtual classroom 23 Nov - 27 Nov 2026
Confirmed dates
£1,250.-Register
Kuala Lumpur 7 Dec - 11 Dec 2026
Confirmed dates
£1,450.-Register
Online Live virtual classroom 7 Dec - 11 Dec 2026
Confirmed dates
£1,250.-Register
Paris 14 Dec - 18 Dec 2026
Confirmed dates
£2,860.-Register
Online Live virtual classroom 14 Dec - 18 Dec 2026
Confirmed dates
£1,250.-Register
Istanbul 11 Jan - 15 Jan 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 11 Jan - 15 Jan 2027
Confirmed dates
£1,250.-Register
Amsterdam 25 Jan - 29 Jan 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 25 Jan - 29 Jan 2027
Confirmed dates
£1,250.-Register
Rome 1 Feb - 5 Feb 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 1 Feb - 5 Feb 2027
Confirmed dates
£1,250.-Register
Singapore 8 Feb - 12 Feb 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 8 Feb - 12 Feb 2027
Confirmed dates
£1,250.-Register
London 22 Feb - 26 Feb 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 22 Feb - 26 Feb 2027
Confirmed dates
£1,250.-Register
Dubai 8 Mar - 12 Mar 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 8 Mar - 12 Mar 2027
Confirmed dates
£1,250.-Register
Frankfurt 22 Mar - 26 Mar 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 22 Mar - 26 Mar 2027
Confirmed dates
£1,250.-Register
Rome 29 Mar - 2 Apr 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 29 Mar - 2 Apr 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 12 Apr - 16 Apr 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 12 Apr - 16 Apr 2027
Confirmed dates
£1,250.-Register
Paris 26 Apr - 30 Apr 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 26 Apr - 30 Apr 2027
Confirmed dates
£1,250.-Register
Istanbul 10 May - 14 May 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 10 May - 14 May 2027
Confirmed dates
£1,250.-Register
Amsterdam 24 May - 28 May 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 24 May - 28 May 2027
Confirmed dates
£1,250.-Register
Vienna 31 May - 4 Jun 2027
Confirmed dates
£2,940.-Register
Online Live virtual classroom 31 May - 4 Jun 2027
Confirmed dates
£1,250.-Register
Singapore 14 Jun - 18 Jun 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 14 Jun - 18 Jun 2027
Confirmed dates
£1,250.-Register
London 21 Jun - 25 Jun 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 21 Jun - 25 Jun 2027
Confirmed dates
£1,250.-Register
Dubai 12 Jul - 16 Jul 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 12 Jul - 16 Jul 2027
Confirmed dates
£1,250.-Register
Frankfurt 26 Jul - 30 Jul 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 26 Jul - 30 Jul 2027
Confirmed dates
£1,250.-Register
Cape Town 2 Aug - 6 Aug 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 2 Aug - 6 Aug 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 9 Aug - 13 Aug 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 9 Aug - 13 Aug 2027
Confirmed dates
£1,250.-Register
Paris 23 Aug - 27 Aug 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 23 Aug - 27 Aug 2027
Confirmed dates
£1,250.-Register
Istanbul 13 Sept - 17 Sept 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 13 Sept - 17 Sept 2027
Confirmed dates
£1,250.-Register
Amsterdam 20 Sept - 24 Sept 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 20 Sept - 24 Sept 2027
Confirmed dates
£1,250.-Register
Cape Town 27 Sept - 1 Oct 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 27 Sept - 1 Oct 2027
Confirmed dates
£1,250.-Register
Singapore 11 Oct - 15 Oct 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 11 Oct - 15 Oct 2027
Confirmed dates
£1,250.-Register
London 25 Oct - 29 Oct 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 25 Oct - 29 Oct 2027
Confirmed dates
£1,250.-Register
Dubai 8 Nov - 12 Nov 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 8 Nov - 12 Nov 2027
Confirmed dates
£1,250.-Register
Frankfurt 22 Nov - 26 Nov 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 22 Nov - 26 Nov 2027
Confirmed dates
£1,250.-Register
Barcelona 29 Nov - 3 Dec 2027
Confirmed dates
£2,840.-Register
Online Live virtual classroom 29 Nov - 3 Dec 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 6 Dec - 10 Dec 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 6 Dec - 10 Dec 2027
Confirmed dates
£1,250.-Register
Paris 13 Dec - 17 Dec 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 13 Dec - 17 Dec 2027
Confirmed dates
£1,250.-Register

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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