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Quality & Operational Excellence

Lean Process Improvement: Reducing Waste and Improving Flow

This course focuses on Lean Process Improvement methodologies, aimed at reducing waste and enhancing workflow efficiency. Participants will learn to identify inefficiencies, apply Lean tools, and implement sustainable improvements in their organisations, ultimately driving operational excellence and increased productivity.

5 days Classroom or live online English
Smart Horizon Certified - Global Leadership Consultants
Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Organisations frequently face challenges related to inefficiencies that lead to wasted resources, time, and effort. These issues can significantly impact profitability, customer satisfaction, and employee morale. By understanding Lean principles, professionals can pinpoint these inefficiencies and develop targeted strategies to eliminate waste effectively.

This course addresses the critical need for continuous improvement in processes, which is essential for maintaining competitiveness and operational excellence. Participants will learn to identify value streams, engage stakeholders, and implement Lean methodologies effectively, ensuring that their organisations can respond swiftly to changing market demands and customer expectations.

This capability is vital for fostering a culture of efficiency and responsiveness.

The practical capabilities developed in this course will empower participants to analyse processes critically, design effective improvement plans, and facilitate team workshops. They will engage in hands-on exercises that simulate real-world scenarios, enabling them to apply Lean tools effectively. By learning to assess performance metrics and implement sustainable changes, attendees will gain the skills necessary to drive meaningful change in their organisations.

This hands-on approach ensures that they can make informed decisions and contribute significantly to their teams, fostering a culture of continuous improvement that benefits the entire organisation. Participants will leave equipped to lead Lean initiatives and inspire others to embrace process optimisation.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

  • Unnecessary handoffs, waiting time and rework.
  • Limited visibility of bottlenecks across an end-to-end process.
  • Difficulty selecting and sustaining practical lean improvements.
Course methodology

How you will learn.

The course employs a blend of interactive workshops, case studies, and simulations to reinforce learning. Participants will engage in group activities to analyse processes and apply Lean tools such as Value Stream Mapping and the 5S methodology. Each session culminates in a practical output, such as a process improvement plan or a waste reduction strategy, ensuring that participants can apply their learning directly to their workplace challenges. Additionally, the use of role-playing scenarios will enhance understanding of stakeholder engagement and communication strategies, further solidifying the practical application of Lean principles in diverse environments. This approach ensures that participants can effectively implement Lean strategies in their organisations.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

  • Analyse current processes to identify areas of waste and inefficiency.
  • Calculate potential savings from waste reduction initiatives using Lean metrics.
  • Design a Value Stream Map to visualise process flows and identify bottlenecks.
  • Prioritise improvement opportunities based on impact and feasibility assessments.
  • Construct a 5S implementation plan to enhance workplace organisation and efficiency.
  • Justify the selection of Lean tools for specific process improvement scenarios.
  • Assess the effectiveness of implemented Lean strategies through performance metrics.
Target audience

Who should attend.

This course is suitable for:

  • Process Improvement Managers: Responsible for enhancing operational efficiency and reducing costs.
  • Operations Analysts: Tasked with analysing workflows and identifying areas for improvement.
  • Quality Assurance Professionals: Focused on maintaining standards and reducing defects in processes.
  • Project Managers: Overseeing projects that require efficient resource management and process optimisation.
Target competencies

Capabilities you will build.

Participants will develop competencies in:

  • Identifying and analysing process inefficiencies.
  • Applying Lean tools to real-world scenarios.
  • Facilitating team workshops for process improvement.
  • Developing metrics to measure process performance.
  • Implementing sustainable Lean practices in the workplace.
  • Communicating process changes effectively to stakeholders.
Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Introduction to Lean Principles

Applied activity: Participants will analyse a fictional case study of a manufacturing process to identify types of waste present. They will discuss their findings in groups and propose initial Lean principles that could be applied to improve efficiency and reduce waste.

Output: A report summarising identified wastes and proposed Lean principles.

  1. 09:00–09:54Overview of Lean methodology and its historical context in industry.
  2. 09:54–10:48Understanding the concept of waste in processes and its impact on productivity.
  3. 10:48–11:00Identifying the five types of waste: Muda, Mura, Muri, and their implications for efficiency.
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Identifying the five types of waste: Muda, Mura, Muri, and their implications for efficiency. (continued)
  6. 12:12–13:06Exploring the Lean mindset and culture necessary for successful implementation.
  7. 13:06–14:00Introduction to key Lean tools and techniques for waste reduction and process improvement.

Day 2Value Stream Mapping

Applied activity: In groups, participants will create a current state Value Stream Map for a fictional service process, identifying bottlenecks and waste. They will then design a future state map with proposed improvements, focusing on enhancing flow and reducing delays.

Output: A completed Value Stream Map with current and future states, including identified improvements.

  1. 09:00–09:54Understanding Value Stream Mapping (VSM) and its purpose in process improvement.
  2. 09:54–10:48Steps to create a current state Value Stream Map for visualising workflows and identifying inefficiencies.
  3. 10:48–11:00Identifying value-added vs. non-value-added activities within processes to enhance flow.
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Identifying value-added vs. non-value-added activities within processes to enhance flow. (continued)
  6. 12:12–13:06Developing a future state Value Stream Map to highlight improvement opportunities and streamline operations.
  7. 13:06–14:00Using VSM to drive targeted process enhancements and efficiency gains through collaborative analysis.

Day 3Implementing 5S for Workplace Organisation

Applied activity: Participants will develop a 5S implementation plan for a fictional office environment, detailing steps for each of the 5S phases and how to engage staff in the process. They will present their plans to the group for feedback and refinement.

Output: A comprehensive 5S implementation plan with actionable steps and engagement strategies.

  1. 09:00–09:54Introduction to the 5S methodology: Sort, Set in order, Shine, Standardise, Sustain, and its benefits for operational efficiency.
  2. 09:54–10:48Steps to implement 5S in a workplace to reduce clutter and improve productivity.
  3. 10:48–11:00Creating a 5S audit checklist to evaluate workplace organisation and effectiveness.
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Creating a 5S audit checklist to evaluate workplace organisation and effectiveness. (continued)
  6. 12:12–13:06Developing strategies for engaging staff in 5S implementation and sustaining improvements over time.
  7. 13:06–14:00Sustaining 5S practices to ensure ongoing efficiency and a culture of continuous improvement.

Day 4Root Cause Analysis and Continuous Improvement

Applied activity: Participants will conduct a Root Cause Analysis on a fictional process failure, using the 5 Whys technique to identify underlying issues and propose solutions. They will work in teams to present their findings and recommendations, focusing on actionable steps.

Output: A Root Cause Analysis report with identified causes and proposed corrective actions.

  1. 09:00–09:54Introduction to Root Cause Analysis (RCA) techniques for effective problem-solving.
  2. 09:54–10:48Using the 5 Whys and Fishbone Diagram to identify underlying issues and their impact on processes.
  3. 10:48–11:00Establishing a culture of continuous improvement within teams through regular feedback.
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Establishing a culture of continuous improvement within teams through regular feedback. (continued)
  6. 12:12–13:06Measuring the impact of process changes using performance metrics and data analysis.
  7. 13:06–14:00Creating a feedback loop for ongoing improvements and adjustments based on team input.

Day 5Integrated Lean Project Simulation

Applied activity: In teams, participants will simulate a Lean improvement project, applying all learned tools to a fictional scenario, from identifying waste to implementing solutions and measuring results. They will present their project outcomes to the class, demonstrating their understanding of Lean principles.

Output: A project presentation summarising the Lean improvement process, outcomes, and lessons learned.

  1. 09:00–09:54Bringing together Lean tools and methodologies in a comprehensive project simulation.
  2. 09:54–10:48Simulating a complete Lean improvement project from start to finish in a controlled environment.
  3. 10:48–11:00Collaborating in teams to apply learned concepts in a realistic scenario, enhancing teamwork and communication.
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Collaborating in teams to apply learned concepts in a realistic scenario, enhancing teamwork and communication. (continued)
  6. 12:12–13:06Evaluating project outcomes and learning points for future application in real-world settings.
  7. 13:06–14:00Preparing for real-world Lean implementation and stakeholder engagement through practical exercises.

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Kuala Lumpur 9 Nov - 13 Nov 2026
Confirmed dates
£1,450.-Register
Online Live virtual classroom 9 Nov - 13 Nov 2026
Confirmed dates
£1,250.-Register
Paris 23 Nov - 27 Nov 2026
Confirmed dates
£2,860.-Register
Online Live virtual classroom 23 Nov - 27 Nov 2026
Confirmed dates
£1,250.-Register
Istanbul 7 Dec - 11 Dec 2026
Confirmed dates
£2,650.-Register
Online Live virtual classroom 7 Dec - 11 Dec 2026
Confirmed dates
£1,250.-Register
Amsterdam 14 Dec - 18 Dec 2026
Confirmed dates
£2,540.-Register
Online Live virtual classroom 14 Dec - 18 Dec 2026
Confirmed dates
£1,250.-Register
Singapore 11 Jan - 15 Jan 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 11 Jan - 15 Jan 2027
Confirmed dates
£1,250.-Register
Barcelona 18 Jan - 22 Jan 2027
Confirmed dates
£2,840.-Register
Online Live virtual classroom 18 Jan - 22 Jan 2027
Confirmed dates
£1,250.-Register
London 25 Jan - 29 Jan 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 25 Jan - 29 Jan 2027
Confirmed dates
£1,250.-Register
Dubai 8 Feb - 12 Feb 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 8 Feb - 12 Feb 2027
Confirmed dates
£1,250.-Register
Frankfurt 22 Feb - 26 Feb 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 22 Feb - 26 Feb 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 8 Mar - 12 Mar 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 8 Mar - 12 Mar 2027
Confirmed dates
£1,250.-Register
Cape Town 15 Mar - 19 Mar 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 15 Mar - 19 Mar 2027
Confirmed dates
£1,250.-Register
Paris 22 Mar - 26 Mar 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 22 Mar - 26 Mar 2027
Confirmed dates
£1,250.-Register
Istanbul 12 Apr - 16 Apr 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 12 Apr - 16 Apr 2027
Confirmed dates
£1,250.-Register
Amsterdam 26 Apr - 30 Apr 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 26 Apr - 30 Apr 2027
Confirmed dates
£1,250.-Register
Singapore 10 May - 14 May 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 10 May - 14 May 2027
Confirmed dates
£1,250.-Register
Rome 17 May - 21 May 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 17 May - 21 May 2027
Confirmed dates
£1,250.-Register
London 24 May - 28 May 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 24 May - 28 May 2027
Confirmed dates
£1,250.-Register
Dubai 14 Jun - 18 Jun 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 14 Jun - 18 Jun 2027
Confirmed dates
£1,250.-Register
Frankfurt 21 Jun - 25 Jun 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 21 Jun - 25 Jun 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 12 Jul - 16 Jul 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 12 Jul - 16 Jul 2027
Confirmed dates
£1,250.-Register
Cape Town 19 Jul - 23 Jul 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 19 Jul - 23 Jul 2027
Confirmed dates
£1,250.-Register
Paris 26 Jul - 30 Jul 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 26 Jul - 30 Jul 2027
Confirmed dates
£1,250.-Register
Istanbul 9 Aug - 13 Aug 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 9 Aug - 13 Aug 2027
Confirmed dates
£1,250.-Register
Amsterdam 23 Aug - 27 Aug 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 23 Aug - 27 Aug 2027
Confirmed dates
£1,250.-Register
Vienna 6 Sept - 10 Sept 2027
Confirmed dates
£2,940.-Register
Online Live virtual classroom 6 Sept - 10 Sept 2027
Confirmed dates
£1,250.-Register
Singapore 13 Sept - 17 Sept 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 13 Sept - 17 Sept 2027
Confirmed dates
£1,250.-Register
London 20 Sept - 24 Sept 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 20 Sept - 24 Sept 2027
Confirmed dates
£1,250.-Register
Dubai 11 Oct - 15 Oct 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 11 Oct - 15 Oct 2027
Confirmed dates
£1,250.-Register
Frankfurt 25 Oct - 29 Oct 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 25 Oct - 29 Oct 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 8 Nov - 12 Nov 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 8 Nov - 12 Nov 2027
Confirmed dates
£1,250.-Register
Rome 15 Nov - 19 Nov 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 15 Nov - 19 Nov 2027
Confirmed dates
£1,250.-Register
Paris 22 Nov - 26 Nov 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 22 Nov - 26 Nov 2027
Confirmed dates
£1,250.-Register
Istanbul 6 Dec - 10 Dec 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 6 Dec - 10 Dec 2027
Confirmed dates
£1,250.-Register
Amsterdam 13 Dec - 17 Dec 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 13 Dec - 17 Dec 2027
Confirmed dates
£1,250.-Register

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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