Quality & Operational Excellence

Lean Fundamentals for Front-Line Teams

Front-line employees see waste every day but are rarely trained to remove it. This course introduces lean thinking in simple, practical terms: customer value, the eight wastes, 5S, standard work, simple problem solving, visual boards and daily improvement, so teams can improve their own work.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Improvement works best when everyone is involved. You will learn simple lean tools you can use in your area tomorrow.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Interactive games, workplace walk exercises, simple tool practice and team improvement ideas.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain lean principles in simple terms
Identify the eight wastes in daily work
Apply 5S to organise the workplace
Follow and improve standard work
Solve simple problems with structured tools
Use visual boards and daily improvement routines

Target audience

Who should attend.

This course is suitable for:

Front-line employees
Team leaders
Production and service staff
Administrative staff
New continuous improvement champions

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Waste identification
Workplace organisation
Standard work
Problem solving
Teamwork

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1What Is Lean

09:00–10:08Customer value
10:08–11:00Lean game
11:00–11:30Coffee break
11:30–11:45Lean game (continued)
11:45–12:53Lean principles
12:53–14:00Discussion

Day 2Waste

09:00–10:08Eight wastes
10:08–11:00Waste walk
11:00–11:30Coffee break
11:30–11:45Waste walk (continued)
11:45–12:53Examples
12:53–14:00Exercise

Day 35S and Standard Work

09:00–10:085S steps
10:08–11:00Standard work
11:00–11:30Coffee break
11:30–11:45Standard work (continued)
11:45–12:53Visual workplace
12:53–14:00Practice

Day 4Problem Solving

09:00–10:085 Whys
10:08–11:00Simple root cause tools
11:00–11:30Coffee break
11:30–11:45Simple root cause tools (continued)
11:45–12:53Improvement ideas
12:53–14:00Exercise

Day 5Daily Improvement

09:00–10:08Visual boards
10:08–11:00Daily huddles
11:00–11:30Coffee break
11:30–11:45Daily huddles (continued)
11:45–12:53Sustaining
12:53–14:00Team action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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