A WORLD OF KNOWLEDGE. A NEW HORIZON.info@smarthorizon.uk
Marketing & Communication

Fundamentals of Marketing Communications

Effective marketing communications play a vital role in building brand awareness, influencing customer perceptions, strengthening market positioning, and supporting business growth.

5 days Classroom or live online English
Smart Horizon Certified - Global Leadership Consultants
Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF
Why attend

From knowledge to real-world impact.

In an increasingly competitive and digitally connected environment, organisations must communicate consistently and persuasively across multiple channels to reach their target audiences and achieve commercial objectives.

Marketing communications extend beyond advertising and promotional activities. They encompass the strategic coordination of brand messaging, public relations, digital marketing, content development, social media, direct marketing, events, and customer engagement. When these activities are properly integrated, they create a consistent brand experience and reinforce organisational credibility.

However, many organisations face challenges involving fragmented communication strategies, inconsistent brand messages, poorly defined target audiences, inefficient marketing expenditure, and difficulties measuring campaign effectiveness.

The Fundamentals of Marketing Communications course provides participants with a comprehensive introduction to the principles, tools, and practical applications of modern marketing communications.

Participants explore integrated marketing communications, audience segmentation, consumer behaviour, brand positioning, communication planning, advertising, public relations, digital channels, content strategy, and campaign evaluation.

The programme also examines how marketing communications contribute to customer relationships, brand reputation, competitive differentiation, and organisational performance.

Through practical workshops, communication planning exercises, campaign analysis, and realistic business scenarios, participants develop the skills required to design, coordinate, and evaluate effective marketing communication activities.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

  • Difficulty translating subject knowledge into practical workplace decisions.
  • Inconsistent approaches to the activities covered in the course outline.
  • Lack of a structured plan for applying and reviewing new skills.
Course methodology

How you will learn.

The programme combines instructor-led discussions, practical marketing communication exercises, brand analysis activities, campaign planning workshops, group discussions, and real-world marketing case studies.

Participants examine communication approaches used across different industries and evaluate how organisations combine traditional and digital channels to reach and influence their audiences.

Practical activities include audience profiling, message development, channel selection, campaign planning, content creation, budget allocation, and performance measurement.

The course follows a progressive learning approach, beginning with fundamental communication principles before advancing to integrated campaign design and evaluation.

Participants are encouraged to apply the concepts to their own organisational contexts and develop a practical marketing communications plan.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

  • Explain the principles and strategic importance of marketing communications
  • Understand the relationship between marketing strategy, branding, and communication activities
  • Identify and analyse target audiences using segmentation and customer insights
  • Develop clear marketing communication objectives aligned with business goals
  • Apply integrated marketing communications principles across multiple channels
  • Create persuasive and consistent brand messages for different audiences
  • Evaluate traditional and digital marketing communication tools
  • Understand the role of advertising, public relations, content marketing, and social media
  • Design a structured marketing communications campaign
  • Allocate communication resources and prepare basic campaign budgets
  • Measure communication effectiveness using relevant performance indicators
  • Develop an integrated marketing communications plan for a defined business objective
Target audience

Who should attend.

This course is suitable for:

  • Marketing officers and coordinators
  • Marketing communications executives
  • Public relations and corporate communications professionals
  • Brand management and product marketing professionals
  • Digital marketing and social media specialists
  • Sales and business development professionals
  • Customer experience and engagement professionals
  • Advertising and promotional campaign coordinators
  • Entrepreneurs and small business owners
  • Professionals entering marketing or communications roles
Target competencies

Capabilities you will build.

Participants will develop competencies in:

  • Marketing communications principles
  • Integrated marketing communications planning
  • Audience research and segmentation
  • Brand positioning and message development
  • Advertising and promotional communication
  • Public relations and media communication
  • Digital and social media communication
  • Marketing content development
  • Campaign budgeting and performance evaluation
  • Strategic marketing communications coordination
Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Foundations of Marketing Communications and Brand Strategy

  1. 09:00–09:45Understanding the purpose, scope, and strategic role of marketing communications in creating awareness, influencing perceptions, and supporting business growth
  2. 09:45–10:30Exploring the marketing communications process, including communication objectives, message development, channel selection, audience response, and feedback
  3. 10:30–11:00Examining the relationship between marketing strategy, the marketing mix, brand identity, positioning, and promotional activities
  4. 11:00–11:30Coffee break
  5. 11:30–11:45Examining the relationship between marketing strategy, the marketing mix, brand identity, positioning, and promotional activities (continued)
  6. 11:45–12:30Introducing integrated marketing communications and the importance of consistency across advertising, public relations, digital channels, and customer interactions
  7. 12:30–13:15Understanding consumer decision-making, customer journeys, communication touchpoints, and the factors influencing audience behaviour
  8. 13:15–14:00Practical workshop: Analysing an organisation's current marketing communications and identifying opportunities to strengthen brand consistency and communication effectiveness

Day 2Audience Segmentation, Communication Objectives and Message Development

  1. 09:00–09:45Identifying target audiences through demographic, geographic, behavioural, and psychographic segmentation techniques
  2. 09:45–10:30Applying customer research, market insights, audience personas, and customer journey mapping to improve communication planning
  3. 10:30–11:00Developing clear and measurable marketing communication objectives aligned with brand positioning and commercial priorities
  4. 11:00–11:30Coffee break
  5. 11:30–11:45Developing clear and measurable marketing communication objectives aligned with brand positioning and commercial priorities (continued)
  6. 11:45–12:30Understanding persuasive communication principles, value propositions, emotional and rational appeals, and audience-focused messaging
  7. 12:30–13:15Creating effective communication messages through storytelling, tone of voice, creative concepts, and consistent brand language
  8. 13:15–14:00Hands-on exercise: Developing audience profiles, communication objectives, and tailored marketing messages for a selected product, service, or organisational campaign

Day 3Traditional and Digital Marketing Communication Channels

  1. 09:00–09:45Exploring advertising fundamentals, including campaign objectives, creative development, media selection, advertising formats, and promotional effectiveness
  2. 09:45–10:30Understanding public relations, media relations, publicity, sponsorship, events, and their contribution to brand reputation and stakeholder engagement
  3. 10:30–11:00Examining digital marketing communications through websites, search marketing, email campaigns, online advertising, and digital customer interactions
  4. 11:00–11:30Coffee break
  5. 11:30–11:45Examining digital marketing communications through websites, search marketing, email campaigns, online advertising, and digital customer interactions (continued)
  6. 11:45–12:30Applying social media communication principles, including platform selection, audience engagement, community management, and content distribution
  7. 12:30–13:15Exploring content marketing approaches involving educational content, promotional materials, visual communication, video, and brand storytelling
  8. 13:15–14:00Practical workshop: Developing an integrated communication channel plan that combines appropriate traditional and digital methods for a defined target audience

Day 4Integrated Marketing Campaign Planning and Execution

  1. 09:00–09:45Developing a structured marketing communications plan covering situation analysis, campaign objectives, audience selection, messaging, channels, and implementation activities
  2. 09:45–10:30Coordinating communication activities across advertising, public relations, social media, content marketing, events, and direct customer engagement
  3. 10:30–11:00Preparing campaign schedules, communication calendars, content plans, and responsibilities for effective implementation
  4. 11:00–11:30Coffee break
  5. 11:30–11:45Preparing campaign schedules, communication calendars, content plans, and responsibilities for effective implementation (continued)
  6. 11:45–12:30Understanding basic campaign budgeting, resource allocation, media expenditure, and cost-effectiveness considerations
  7. 12:30–13:15Managing campaign execution challenges involving inconsistent messaging, limited resources, changing audience behaviour, and coordination between teams
  8. 13:15–14:00Group workshop: Designing an integrated marketing communications campaign with defined objectives, creative messages, selected channels, a campaign calendar, and an indicative budget

Day 5Marketing Communications Measurement, Evaluation and Improvement

  1. 09:00–09:45Identifying marketing communications performance indicators, including reach, impressions, engagement, website traffic, leads, conversion rates, and brand awareness
  2. 09:45–10:30Understanding methods for evaluating campaign effectiveness through customer feedback, surveys, digital analytics, campaign reports, and comparative performance analysis
  3. 10:30–11:00Assessing marketing communications return on investment, cost per lead, customer acquisition considerations, and the relationship between communication activities and business outcomes
  4. 11:00–11:30Coffee break
  5. 11:30–11:45Assessing marketing communications return on investment, cost per lead, customer acquisition considerations, and the relationship between communication activities and business outcomes (continued)
  6. 11:45–12:30Applying campaign optimisation techniques through audience feedback, message testing, channel performance analysis, and continuous improvement
  7. 12:30–13:15Exploring ethical marketing communications, advertising transparency, responsible messaging, data privacy, and the importance of maintaining public trust
  8. 13:15–14:00Capstone exercise: Developing and presenting a Comprehensive Integrated Marketing Communications Plan incorporating audience analysis, brand positioning, communication objectives, creative messaging, channel strategy, campaign budget, implementation schedule, and performance evaluation framework

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Istanbul 9 Nov - 13 Nov 2026
Confirmed dates
£2,650.-Register
Online Live virtual classroom 9 Nov - 13 Nov 2026
Confirmed dates
£1,250.-Register
Vienna 16 Nov - 20 Nov 2026
Confirmed dates
£2,940.-Register
Online Live virtual classroom 16 Nov - 20 Nov 2026
Confirmed dates
£1,250.-Register
Amsterdam 23 Nov - 27 Nov 2026
Confirmed dates
£2,540.-Register
Online Live virtual classroom 23 Nov - 27 Nov 2026
Confirmed dates
£1,250.-Register
Singapore 7 Dec - 11 Dec 2026
Confirmed dates
£2,820.-Register
Online Live virtual classroom 7 Dec - 11 Dec 2026
Confirmed dates
£1,250.-Register
London 14 Dec - 18 Dec 2026
Confirmed dates
£2,450.-Register
Online Live virtual classroom 14 Dec - 18 Dec 2026
Confirmed dates
£1,250.-Register
Dubai 11 Jan - 15 Jan 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 11 Jan - 15 Jan 2027
Confirmed dates
£1,250.-Register
Frankfurt 25 Jan - 29 Jan 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 25 Jan - 29 Jan 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 8 Feb - 12 Feb 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 8 Feb - 12 Feb 2027
Confirmed dates
£1,250.-Register
Rome 15 Feb - 19 Feb 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 15 Feb - 19 Feb 2027
Confirmed dates
£1,250.-Register
Paris 22 Feb - 26 Feb 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 22 Feb - 26 Feb 2027
Confirmed dates
£1,250.-Register
Istanbul 8 Mar - 12 Mar 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 8 Mar - 12 Mar 2027
Confirmed dates
£1,250.-Register
Amsterdam 22 Mar - 26 Mar 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 22 Mar - 26 Mar 2027
Confirmed dates
£1,250.-Register
Singapore 12 Apr - 16 Apr 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 12 Apr - 16 Apr 2027
Confirmed dates
£1,250.-Register
Barcelona 19 Apr - 23 Apr 2027
Confirmed dates
£2,840.-Register
Online Live virtual classroom 19 Apr - 23 Apr 2027
Confirmed dates
£1,250.-Register
London 26 Apr - 30 Apr 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 26 Apr - 30 Apr 2027
Confirmed dates
£1,250.-Register
Dubai 10 May - 14 May 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 10 May - 14 May 2027
Confirmed dates
£1,250.-Register
Frankfurt 24 May - 28 May 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 24 May - 28 May 2027
Confirmed dates
£1,250.-Register
Cape Town 7 Jun - 11 Jun 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 7 Jun - 11 Jun 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 14 Jun - 18 Jun 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 14 Jun - 18 Jun 2027
Confirmed dates
£1,250.-Register
Paris 21 Jun - 25 Jun 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 21 Jun - 25 Jun 2027
Confirmed dates
£1,250.-Register
Istanbul 12 Jul - 16 Jul 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 12 Jul - 16 Jul 2027
Confirmed dates
£1,250.-Register
Amsterdam 26 Jul - 30 Jul 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 26 Jul - 30 Jul 2027
Confirmed dates
£1,250.-Register
Singapore 9 Aug - 13 Aug 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 9 Aug - 13 Aug 2027
Confirmed dates
£1,250.-Register
Rome 16 Aug - 20 Aug 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 16 Aug - 20 Aug 2027
Confirmed dates
£1,250.-Register
London 23 Aug - 27 Aug 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 23 Aug - 27 Aug 2027
Confirmed dates
£1,250.-Register
Dubai 13 Sept - 17 Sept 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 13 Sept - 17 Sept 2027
Confirmed dates
£1,250.-Register
Frankfurt 20 Sept - 24 Sept 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 20 Sept - 24 Sept 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 11 Oct - 15 Oct 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 11 Oct - 15 Oct 2027
Confirmed dates
£1,250.-Register
Cape Town 18 Oct - 22 Oct 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 18 Oct - 22 Oct 2027
Confirmed dates
£1,250.-Register
Paris 25 Oct - 29 Oct 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 25 Oct - 29 Oct 2027
Confirmed dates
£1,250.-Register
Istanbul 8 Nov - 12 Nov 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 8 Nov - 12 Nov 2027
Confirmed dates
£1,250.-Register
Amsterdam 22 Nov - 26 Nov 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 22 Nov - 26 Nov 2027
Confirmed dates
£1,250.-Register
Singapore 6 Dec - 10 Dec 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 6 Dec - 10 Dec 2027
Confirmed dates
£1,250.-Register
London 13 Dec - 17 Dec 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 13 Dec - 17 Dec 2027
Confirmed dates
£1,250.-Register

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

Keep exploring

Your next horizon awaits.

All courses
Your next chapter starts here

Enquire about this course.

Send your selected programme and session to our learning team.

Your email app opens a draft. Nothing is sent until you send that email; no booking is created.