Operations & Supply Chain

Facilities Management Operations

Facilities managers keep buildings safe, compliant, comfortable and cost-effective. This course covers facilities operations: hard and soft services, maintenance strategies, service contracts and SLAs, space management, energy and sustainability, health and safety, helpdesks and facilities performance reporting.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Good facilities management supports productivity and reduces risk and cost. You will learn practical tools to run facilities professionally.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Case studies, service level design exercises, contract review and KPI workshops.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain the scope of facilities management
Plan maintenance and service delivery
Manage service contracts and SLAs
Optimise space and workplace use
Improve energy and sustainability performance
Measure and report facilities performance

Target audience

Who should attend.

This course is suitable for:

Facilities managers and supervisors
Property and estate managers
Office and administration managers
Maintenance managers
Procurement staff buying FM services

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Service management
Contract management
Space planning
Energy management
Performance reporting

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Facilities Management

09:00–10:08Scope and services
10:08–11:00Strategic and operational FM
11:00–11:30Coffee break
11:30–11:45Strategic and operational FM (continued)
11:45–12:53Stakeholders
12:53–14:00Exercise

Day 2Maintenance and Services

09:00–10:08Maintenance strategies
10:08–11:00Soft services
11:00–11:30Coffee break
11:30–11:45Soft services (continued)
11:45–12:53Helpdesk operations
12:53–14:00Workshop

Day 3Contracts and SLAs

09:00–10:08Outsourcing models
10:08–11:00Service levels
11:00–11:30Coffee break
11:30–11:45Service levels (continued)
11:45–12:53Performance management
12:53–14:00Exercise

Day 4Space and Sustainability

09:00–10:08Space utilisation
10:08–11:00Energy management
11:00–11:30Coffee break
11:30–11:45Energy management (continued)
11:45–12:53Sustainability
12:53–14:00Case study

Day 5Compliance and Reporting

09:00–10:08Health and safety compliance
10:08–11:00FM KPIs
11:00–11:30Coffee break
11:30–11:45FM KPIs (continued)
11:45–12:53Improvement plans
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

Keep exploring

Your next horizon awaits.

All courses

The full course agenda and dates are available above. Use the session links in Dates & venues to choose a session. Registration and quotation forms require JavaScript; you can also contact our learning team directly.