Quality & Operational Excellence

Excellence Models and Self-Assessment

Business excellence models provide a holistic framework to assess and improve organisational performance. This course covers excellence models such as EFQM and national quality awards: model structure, enablers and results, self-assessment methods, scoring, identifying strengths and improvement areas, and preparing award submissions.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Self-assessment against an excellence model reveals priorities for improvement across the whole organisation. You will learn to run assessments that drive change.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Model walkthroughs, self-assessment practice, scoring exercises and case studies of award winners.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain the structure of excellence models
Understand enablers and results criteria
Plan and run self-assessments
Score using assessment logic
Prioritise improvement areas
Prepare excellence award submissions

Target audience

Who should attend.

This course is suitable for:

Quality and excellence managers
Strategy and performance professionals
Senior managers
Internal assessors
Government excellence programme staff

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Model knowledge
Self-assessment
Scoring
Prioritisation
Submission writing

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Excellence Models

09:00–10:08Purpose of excellence models
10:08–11:00Model overview
11:00–11:30Coffee break
11:30–11:45Model overview (continued)
11:45–12:53Case studies
12:53–14:00Exercise

Day 2Criteria

09:00–10:08Direction and execution
10:08–11:00Results
11:00–11:30Coffee break
11:30–11:45Results (continued)
11:45–12:53Evidence
12:53–14:00Workshop

Day 3Self-Assessment

09:00–10:08Assessment methods
10:08–11:00Gathering evidence
11:00–11:30Coffee break
11:30–11:45Gathering evidence (continued)
11:45–12:53Facilitation
12:53–14:00Exercise

Day 4Scoring

09:00–10:08Assessment logic
10:08–11:00Consensus
11:00–11:30Coffee break
11:30–11:45Consensus (continued)
11:45–12:53Strengths and improvements
12:53–14:00Exercise

Day 5Using Results

09:00–10:08Prioritisation
10:08–11:00Award submissions
11:00–11:30Coffee break
11:30–11:45Award submissions (continued)
11:45–12:53Improvement plans
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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