Governance & Compliance

Data Subject Rights and Privacy Requests

Privacy laws give individuals rights to access, correct, delete and port their personal data. This course explains how to handle data subject requests efficiently and lawfully: identifying requests, verifying identity, searching data, applying exemptions, responding within deadlines, handling complaints and automating the process.

5 days Classroom or live online English

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Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Mishandled privacy requests lead to complaints and regulatory action. You will learn a reliable process for responding to them.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Request scenarios, process design workshops, redaction exercises and case studies of regulatory decisions.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain data subject rights under privacy laws
Recognise and log requests
Verify identity securely
Locate and compile personal data
Apply exemptions and redaction
Respond on time and handle complaints

Target audience

Who should attend.

This course is suitable for:

Data protection officers
Privacy and compliance staff
Customer service managers
HR and IT staff handling requests
Legal professionals

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Request handling
Identity verification
Data searching
Redaction
Process design

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Privacy Rights

09:00–10:08Rights overview
10:08–11:00Legal deadlines
11:00–11:30Coffee break
11:30–11:45Legal deadlines (continued)
11:45–12:53Common requests
12:53–14:00Exercise

Day 2Receiving Requests

09:00–10:08Recognising requests
10:08–11:00Logging
11:00–11:30Coffee break
11:30–11:45Logging (continued)
11:45–12:53Identity verification
12:53–14:00Workshop

Day 3Finding Data

09:00–10:08Data mapping
10:08–11:00Systems search
11:00–11:30Coffee break
11:30–11:45Systems search (continued)
11:45–12:53Third parties
12:53–14:00Exercise

Day 4Responding

09:00–10:08Exemptions
10:08–11:00Redaction
11:00–11:30Coffee break
11:30–11:45Redaction (continued)
11:45–12:53Response letters
12:53–14:00Practice

Day 5Process and Complaints

09:00–10:08Workflow and automation
10:08–11:00Complaints and regulators
11:00–11:30Coffee break
11:30–11:45Complaints and regulators (continued)
11:45–12:53Metrics
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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