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Business Continuity and Crisis Management

Crisis Leadership for Executives

Crises test leaders under extreme pressure and uncertainty. This course prepares executives to lead during crises, covering crisis governance, decision-making under pressure, stakeholder management, communication, maintaining operations, supporting people and leading recovery, through immersive simulations.

5 days Classroom or live online English
Smart Horizon Certified - Global Leadership Consultants
Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF
Why attend

From knowledge to real-world impact.

How leaders behave in the first hours of a crisis shapes the outcome. This course helps you lead with clarity and confidence when it matters most.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

  • Difficulty translating subject knowledge into practical workplace decisions.
  • Inconsistent approaches to the activities covered in the course outline.
  • Lack of a structured plan for applying and reviewing new skills.
Course methodology

How you will learn.

The course uses executive crisis simulations, case studies, decision exercises and reflection.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

  • Understand the leadership demands of a crisis
  • Establish crisis governance and teams
  • Make decisions under pressure and uncertainty
  • Communicate with stakeholders and the public
  • Support people and maintain operations
  • Lead recovery and organisational learning
Target audience

Who should attend.

This course is suitable for:

  • CEOs and senior executives
  • Crisis management team members
  • Board members
  • Senior public sector leaders
  • Heads of communications and risk
Target competencies

Capabilities you will build.

Participants will develop competencies in:

  • Crisis decision-making
  • Crisis governance
  • Stakeholder management
  • Crisis communication
  • People leadership
  • Recovery leadership
Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Crisis and Leadership

  1. 09:00–09:54Nature of crises
  2. 09:54–10:48Leadership behaviours
  3. 10:48–11:00Lessons from crises
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Lessons from crises (continued)
  6. 12:12–13:06Self-assessment
  7. 13:06–14:00Exercise: Crisis case review

Day 2Crisis Governance

  1. 09:00–09:54Crisis teams
  2. 09:54–10:48Roles and escalation
  3. 10:48–11:00Information management
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Information management (continued)
  6. 12:12–13:06Battle rhythm
  7. 13:06–14:00Workshop: Crisis structure

Day 3Decisions Under Pressure

  1. 09:00–09:54Decision-making in uncertainty
  2. 09:54–10:48Bias under stress
  3. 10:48–11:00Values-based decisions
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Values-based decisions (continued)
  6. 12:12–13:06Trade-offs
  7. 13:06–14:00Simulation: Crisis part one

Day 4Stakeholders and Communication

  1. 09:00–09:54Stakeholder priorities
  2. 09:54–10:48Media and social
  3. 10:48–11:00Employees
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Employees (continued)
  6. 12:12–13:06Regulators
  7. 13:06–14:00Simulation: Crisis part two

Day 5Recovery and Learning

  1. 09:00–09:54Leading recovery
  2. 09:54–10:48Supporting people
  3. 10:48–11:00Rebuilding trust
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Rebuilding trust (continued)
  6. 12:12–13:06Post-crisis review
  7. 13:06–14:00Capstone: Crisis leadership plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Singapore 16 Nov - 20 Nov 2026
Confirmed dates
£2,820.-Register
Online Live virtual classroom 16 Nov - 20 Nov 2026
Confirmed dates
£1,250.-Register
London 7 Dec - 11 Dec 2026
Confirmed dates
£2,450.-Register
Online Live virtual classroom 7 Dec - 11 Dec 2026
Confirmed dates
£1,250.-Register
Dubai 14 Dec - 18 Dec 2026
Confirmed dates
£3,150.-Register
Online Live virtual classroom 14 Dec - 18 Dec 2026
Confirmed dates
£1,250.-Register
Frankfurt 4 Jan - 8 Jan 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 4 Jan - 8 Jan 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 18 Jan - 22 Jan 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 18 Jan - 22 Jan 2027
Confirmed dates
£1,250.-Register
Barcelona 25 Jan - 29 Jan 2027
Confirmed dates
£2,840.-Register
Online Live virtual classroom 25 Jan - 29 Jan 2027
Confirmed dates
£1,250.-Register
Paris 1 Feb - 5 Feb 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 1 Feb - 5 Feb 2027
Confirmed dates
£1,250.-Register
Istanbul 15 Feb - 19 Feb 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 15 Feb - 19 Feb 2027
Confirmed dates
£1,250.-Register
Amsterdam 1 Mar - 5 Mar 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 1 Mar - 5 Mar 2027
Confirmed dates
£1,250.-Register
Singapore 15 Mar - 19 Mar 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 15 Mar - 19 Mar 2027
Confirmed dates
£1,250.-Register
Rome 22 Mar - 26 Mar 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 22 Mar - 26 Mar 2027
Confirmed dates
£1,250.-Register
London 5 Apr - 9 Apr 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 5 Apr - 9 Apr 2027
Confirmed dates
£1,250.-Register
Dubai 19 Apr - 23 Apr 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 19 Apr - 23 Apr 2027
Confirmed dates
£1,250.-Register
Frankfurt 3 May - 7 May 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 3 May - 7 May 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 17 May - 21 May 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 17 May - 21 May 2027
Confirmed dates
£1,250.-Register
Cape Town 24 May - 28 May 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 24 May - 28 May 2027
Confirmed dates
£1,250.-Register
Paris 7 Jun - 11 Jun 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 7 Jun - 11 Jun 2027
Confirmed dates
£1,250.-Register
Istanbul 21 Jun - 25 Jun 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 21 Jun - 25 Jun 2027
Confirmed dates
£1,250.-Register
Amsterdam 5 Jul - 9 Jul 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 5 Jul - 9 Jul 2027
Confirmed dates
£1,250.-Register
Singapore 19 Jul - 23 Jul 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 19 Jul - 23 Jul 2027
Confirmed dates
£1,250.-Register
Cape Town 26 Jul - 30 Jul 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 26 Jul - 30 Jul 2027
Confirmed dates
£1,250.-Register
London 2 Aug - 6 Aug 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 2 Aug - 6 Aug 2027
Confirmed dates
£1,250.-Register
Dubai 16 Aug - 20 Aug 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 16 Aug - 20 Aug 2027
Confirmed dates
£1,250.-Register
Frankfurt 6 Sept - 10 Sept 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 6 Sept - 10 Sept 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 20 Sept - 24 Sept 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 20 Sept - 24 Sept 2027
Confirmed dates
£1,250.-Register
Vienna 27 Sept - 1 Oct 2027
Confirmed dates
£2,940.-Register
Online Live virtual classroom 27 Sept - 1 Oct 2027
Confirmed dates
£1,250.-Register
Paris 4 Oct - 8 Oct 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 4 Oct - 8 Oct 2027
Confirmed dates
£1,250.-Register
Istanbul 18 Oct - 22 Oct 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 18 Oct - 22 Oct 2027
Confirmed dates
£1,250.-Register
Amsterdam 1 Nov - 5 Nov 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 1 Nov - 5 Nov 2027
Confirmed dates
£1,250.-Register
Singapore 15 Nov - 19 Nov 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 15 Nov - 19 Nov 2027
Confirmed dates
£1,250.-Register
Rome 29 Nov - 3 Dec 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 29 Nov - 3 Dec 2027
Confirmed dates
£1,250.-Register
London 6 Dec - 10 Dec 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 6 Dec - 10 Dec 2027
Confirmed dates
£1,250.-Register
Dubai 13 Dec - 17 Dec 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 13 Dec - 17 Dec 2027
Confirmed dates
£1,250.-Register

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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