Quality-related costs are often hidden in rework, scrap, complaints and lost customers. This course explains cost of quality models, identifying and measuring prevention, appraisal and failure costs, building a cost of quality report and using the results to prioritise improvement.
Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.
Making quality costs visible helps secure management attention and investment. This course gives you the tools to quantify and reduce the cost of poor quality.
The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.
The course uses data exercises, case studies and improvement prioritisation workshops.
By the end of this course, participants will be able to:
This course is suitable for:
Participants will develop competencies in:
A focused, practical outline with time to explore, apply and reflect.
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Confirmed dates accept registration requests. Tentative dates are enquiry only.
Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.
Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.
Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.
Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.
