Business Continuity and Crisis Management

Continuity of Government Services

Citizens depend on government services such as health, welfare, justice and utilities even during crises. This course covers continuity of government: identifying essential services, delegations and succession of authority, alternate sites, digital service resilience, staffing, inter-agency coordination and public communication.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Government must keep functioning when citizens need it most. You will learn how to plan continuity for public services.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Public sector scenarios, delegation planning exercises, case studies and tabletop exercises.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Identify essential government services
Plan succession and delegations of authority
Arrange alternate sites and remote working
Ensure resilience of digital public services
Coordinate across agencies
Communicate with the public during disruption

Target audience

Who should attend.

This course is suitable for:

Public sector continuity managers
Government department heads
Emergency planners
Public sector IT managers
Policy officers

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Service prioritisation
Succession planning
Inter-agency coordination
Digital resilience
Public communication

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Government Continuity

09:00–10:08Essential services
10:08–11:00Legal frameworks
11:00–11:30Coffee break
11:30–11:45Legal frameworks (continued)
11:45–12:53Case studies
12:53–14:00Exercise

Day 2Authority

09:00–10:08Succession
10:08–11:00Delegations
11:00–11:30Coffee break
11:30–11:45Delegations (continued)
11:45–12:53Decision making
12:53–14:00Workshop

Day 3Facilities and Digital

09:00–10:08Alternate sites
10:08–11:00Remote working
11:00–11:30Coffee break
11:30–11:45Remote working (continued)
11:45–12:53Digital services
12:53–14:00Exercise

Day 4Coordination

09:00–10:08Inter-agency arrangements
10:08–11:00Shared services
11:00–11:30Coffee break
11:30–11:45Shared services (continued)
11:45–12:53Mutual aid
12:53–14:00Case study

Day 5Communication

09:00–10:08Public information
10:08–11:00Trust
11:00–11:30Coffee break
11:30–11:45Trust (continued)
11:45–12:53Tabletop exercise
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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