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Human Resources

Competency Based HR

This course on Competency Based HR focuses on developing and implementing competency frameworks that align with organisational goals. Participants will learn to assess, design, and evaluate HR processes that enhance workforce capabilities and drive performance.

5 days Classroom or live online English
Smart Horizon Certified - Global Leadership Consultants
Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Organisations often struggle to align employee skills with strategic objectives, resulting in inefficiencies and skill gaps that hinder overall performance. Competency-based HR provides a structured approach to identify, develop, and manage the competencies required for success in various roles. This course equips HR professionals with the necessary tools to create frameworks that enhance recruitment, performance management, and employee development, ensuring that the right skills are in place to meet organisational goals. Participants will learn to navigate the complexities of competency alignment, enabling them to make informed decisions that directly impact workforce effectiveness and organisational success.

The practical capabilities developed during this course will empower participants to tackle real-world HR challenges effectively. They will engage in hands-on exercises that simulate competency assessments, framework design, and performance evaluations. By practising these skills, participants will learn to assess current competencies, design tailored frameworks, and evaluate their effectiveness in driving performance. This course also emphasises the importance of stakeholder engagement and feedback in the competency development process, ensuring that participants can effectively communicate and collaborate with various organisational levels. Ultimately, attendees will leave with actionable insights and tools to implement competency-based HR practices that foster a culture of continuous improvement.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

  • Difficulty translating subject knowledge into practical workplace decisions.
  • Inconsistent approaches to the activities covered in the course outline.
  • Lack of a structured plan for applying and reviewing new skills.
Course methodology

How you will learn.

The course employs interactive workshops, case studies, and group discussions to facilitate learning. Participants will engage in role-playing exercises to simulate competency assessments and framework development. Each day includes practical activities where participants will create competency matrices, performance appraisal forms, and evaluation plans as tangible outputs. These activities are designed to reinforce the concepts taught and allow participants to apply their learning in realistic scenarios, ensuring they can effectively implement competency-based HR practices in their organisations. By the end of the course, participants will have produced several key documents that reflect their understanding and application of competency-based HR principles, demonstrating their readiness to apply these concepts in their professional roles.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

  • Analyse existing HR processes to identify competency gaps and needs in the organisation.
  • Design a competency framework tailored to specific organisational roles and goals, ensuring alignment with strategic objectives.
  • Assess the effectiveness of competency-based recruitment strategies in attracting and selecting the right talent for the organisation.
  • Construct performance management systems that incorporate competency evaluations to enhance employee development and accountability.
  • Prioritise employee development initiatives based on competency assessments to ensure targeted training and growth opportunities.
  • Justify the alignment of HR practices with organisational strategy through competency frameworks, demonstrating their impact on performance and culture.
Target audience

Who should attend.

This course is suitable for:

  • HR Managers responsible for talent management and development, ensuring alignment with business objectives.
  • Recruitment Specialists focusing on competency-based hiring practices to attract suitable candidates.
  • Training and Development Coordinators designing employee training programmes that enhance specific competencies.
  • Organisational Development Consultants advising on HR strategy and performance improvement initiatives.
  • Business Leaders seeking to align workforce capabilities with strategic goals and improve overall organisational effectiveness.
Target competencies

Capabilities you will build.

Participants will develop competencies in:

  • Developing competency frameworks aligned with business objectives and organisational culture.
  • Conducting competency assessments for recruitment and performance management processes.
  • Implementing competency-based training and development programmes to enhance employee skills.
  • Evaluating the effectiveness of HR practices through competency metrics and feedback.
  • Facilitating workshops to engage stakeholders in competency discussions and framework design.
  • Integrating competency frameworks into organisational culture to promote continuous improvement.
Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Understanding Competency Frameworks

Applied activity: Participants will analyse a fictional organisation's current HR processes to identify competency gaps. They will work in groups to discuss findings, propose initial ideas for a competency framework, and present their insights to the class, fostering collaboration and critical thinking.

Output: A summary report outlining identified competency gaps and preliminary framework concepts, including proposed competencies.

  1. 09:00–09:54Defining competencies and their critical role in HR management and organisational success.
  2. 09:54–10:48Exploring different types of competency frameworks and their applications in various industries.
  3. 10:48–11:00Identifying the benefits of competency-based HR practices for recruitment, performance, and development.
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Identifying the benefits of competency-based HR practices for recruitment, performance, and development. (continued)
  6. 12:12–13:06Examining case studies of successful competency implementations and lessons learned.
  7. 13:06–14:00Discussing challenges in developing and maintaining effective competency frameworks within organisations.

Day 2Designing Competency Frameworks

Applied activity: Using the identified gaps from Day 1, participants will design a competency framework for a specific role within the fictional organisation. They will incorporate stakeholder feedback and ensure alignment with organisational goals, presenting their framework to peers for critique.

Output: A draft competency framework document for the selected role, including defined competencies and their descriptions.

  1. 09:00–09:54Steps to design a competency framework from scratch, including stakeholder involvement and alignment with business goals.
  2. 09:54–10:48Involving stakeholders in the framework design process to ensure buy-in and relevance.
  3. 10:48–11:00Creating competency models for specific job roles, including behavioural and technical competencies.
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Creating competency models for specific job roles, including behavioural and technical competencies. (continued)
  6. 12:12–13:06Aligning competencies with organisational values and strategic objectives to enhance cultural fit.
  7. 13:06–14:00Utilising tools for competency mapping and documentation to streamline the design process.

Day 3Implementing Competency-Based Recruitment

Applied activity: Participants will create a competency-based job description and develop interview questions for a fictional role, ensuring alignment with the designed framework and focusing on key competencies. They will role-play interviews to practice their techniques.

Output: A competency-based job description and a set of interview questions tailored to the selected role.

  1. 09:00–09:54Developing competency-based job descriptions and specifications that accurately reflect role requirements.
  2. 09:54–10:48Designing interview processes that effectively assess candidates' competencies and fit for the role.
  3. 10:48–11:00Utilising assessment centres and simulations for candidate evaluation to enhance selection accuracy.
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Utilising assessment centres and simulations for candidate evaluation to enhance selection accuracy. (continued)
  6. 12:12–13:06Training hiring managers on competency-based selection techniques to improve hiring outcomes.
  7. 13:06–14:00Evaluating recruitment outcomes based on competency alignment and effectiveness in meeting organisational needs.

Day 4Performance Management through Competencies

Applied activity: Participants will develop a performance appraisal form that incorporates competency evaluations for employees in the fictional organisation. They will focus on measurable outcomes and feedback mechanisms to enhance performance management, ensuring clarity and effectiveness.

Output: A performance appraisal form with competency evaluation criteria and guidelines for effective feedback.

  1. 09:00–09:54Integrating competencies into performance appraisal systems to enhance employee evaluation processes.
  2. 09:54–10:48Setting performance goals based on competencies to drive accountability and development.
  3. 10:48–11:00Providing feedback and coaching using competency frameworks to support employee growth.
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Providing feedback and coaching using competency frameworks to support employee growth. (continued)
  6. 12:12–13:06Evaluating employee performance through competency metrics to identify strengths and areas for improvement.
  7. 13:06–14:00Linking performance outcomes to organisational objectives to ensure alignment and accountability.

Day 5Evaluating and Sustaining Competency Frameworks

Applied activity: In groups, participants will create a comprehensive evaluation plan for the competency framework, including metrics for success, feedback mechanisms, and strategies for ongoing improvement based on the fictional organisation's needs. They will present their plans to the class for discussion.

Output: An evaluation plan for the competency framework, detailing metrics, feedback strategies, and recommendations for sustaining effectiveness.

  1. 09:00–09:54Methods for assessing the effectiveness of competency frameworks and their impact on organisational performance.
  2. 09:54–10:48Gathering feedback from employees and managers on competency use and relevance in daily operations.
  3. 10:48–11:00Adjusting competency frameworks based on organisational changes and evolving business needs.
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Adjusting competency frameworks based on organisational changes and evolving business needs. (continued)
  6. 12:12–13:06Creating a culture of continuous competency development through ongoing training and support.
  7. 13:06–14:00Reporting on the impact of competencies on organisational performance and employee engagement.

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Singapore 9 Nov - 13 Nov 2026
Confirmed dates
£2,820.-Register
Online Live virtual classroom 9 Nov - 13 Nov 2026
Confirmed dates
£1,250.-Register
Cape Town 16 Nov - 20 Nov 2026
Confirmed dates
£1,890.-Register
Online Live virtual classroom 16 Nov - 20 Nov 2026
Confirmed dates
£1,250.-Register
London 23 Nov - 27 Nov 2026
Confirmed dates
£2,450.-Register
Online Live virtual classroom 23 Nov - 27 Nov 2026
Confirmed dates
£1,250.-Register
Dubai 7 Dec - 11 Dec 2026
Confirmed dates
£3,150.-Register
Online Live virtual classroom 7 Dec - 11 Dec 2026
Confirmed dates
£1,250.-Register
Frankfurt 14 Dec - 18 Dec 2026
Confirmed dates
£2,650.-Register
Online Live virtual classroom 14 Dec - 18 Dec 2026
Confirmed dates
£1,250.-Register
Kuala Lumpur 11 Jan - 15 Jan 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 11 Jan - 15 Jan 2027
Confirmed dates
£1,250.-Register
Paris 25 Jan - 29 Jan 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 25 Jan - 29 Jan 2027
Confirmed dates
£1,250.-Register
Istanbul 8 Feb - 12 Feb 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 8 Feb - 12 Feb 2027
Confirmed dates
£1,250.-Register
Rome 15 Feb - 19 Feb 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 15 Feb - 19 Feb 2027
Confirmed dates
£1,250.-Register
Amsterdam 22 Feb - 26 Feb 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 22 Feb - 26 Feb 2027
Confirmed dates
£1,250.-Register
Singapore 8 Mar - 12 Mar 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 8 Mar - 12 Mar 2027
Confirmed dates
£1,250.-Register
London 22 Mar - 26 Mar 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 22 Mar - 26 Mar 2027
Confirmed dates
£1,250.-Register
Dubai 12 Apr - 16 Apr 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 12 Apr - 16 Apr 2027
Confirmed dates
£1,250.-Register
Vienna 19 Apr - 23 Apr 2027
Confirmed dates
£2,940.-Register
Online Live virtual classroom 19 Apr - 23 Apr 2027
Confirmed dates
£1,250.-Register
Frankfurt 26 Apr - 30 Apr 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 26 Apr - 30 Apr 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 10 May - 14 May 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 10 May - 14 May 2027
Confirmed dates
£1,250.-Register
Paris 24 May - 28 May 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 24 May - 28 May 2027
Confirmed dates
£1,250.-Register
Rome 7 Jun - 11 Jun 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 7 Jun - 11 Jun 2027
Confirmed dates
£1,250.-Register
Istanbul 14 Jun - 18 Jun 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 14 Jun - 18 Jun 2027
Confirmed dates
£1,250.-Register
Amsterdam 21 Jun - 25 Jun 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 21 Jun - 25 Jun 2027
Confirmed dates
£1,250.-Register
Singapore 12 Jul - 16 Jul 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 12 Jul - 16 Jul 2027
Confirmed dates
£1,250.-Register
London 26 Jul - 30 Jul 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 26 Jul - 30 Jul 2027
Confirmed dates
£1,250.-Register
Dubai 9 Aug - 13 Aug 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 9 Aug - 13 Aug 2027
Confirmed dates
£1,250.-Register
Cape Town 16 Aug - 20 Aug 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 16 Aug - 20 Aug 2027
Confirmed dates
£1,250.-Register
Frankfurt 23 Aug - 27 Aug 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 23 Aug - 27 Aug 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 13 Sept - 17 Sept 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 13 Sept - 17 Sept 2027
Confirmed dates
£1,250.-Register
Paris 20 Sept - 24 Sept 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 20 Sept - 24 Sept 2027
Confirmed dates
£1,250.-Register
Istanbul 11 Oct - 15 Oct 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 11 Oct - 15 Oct 2027
Confirmed dates
£1,250.-Register
Barcelona 18 Oct - 22 Oct 2027
Confirmed dates
£2,840.-Register
Online Live virtual classroom 18 Oct - 22 Oct 2027
Confirmed dates
£1,250.-Register
Amsterdam 25 Oct - 29 Oct 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 25 Oct - 29 Oct 2027
Confirmed dates
£1,250.-Register
Singapore 8 Nov - 12 Nov 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 8 Nov - 12 Nov 2027
Confirmed dates
£1,250.-Register
London 22 Nov - 26 Nov 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 22 Nov - 26 Nov 2027
Confirmed dates
£1,250.-Register
Dubai 6 Dec - 10 Dec 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 6 Dec - 10 Dec 2027
Confirmed dates
£1,250.-Register
Frankfurt 13 Dec - 17 Dec 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 13 Dec - 17 Dec 2027
Confirmed dates
£1,250.-Register

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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