Leadership & Management

Coaching Skills for Line Managers

Managers who coach develop more capable, motivated and independent teams. This practical course teaches the core coaching skills of active listening, powerful questions and constructive feedback, introduces the GROW model and shows how to use coaching conversations in everyday management, performance reviews and development planning.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Telling people what to do keeps them dependent on you. Coaching builds their thinking and frees your time for higher-value work.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Skills demonstrations, intensive coaching practice in triads, observation and feedback, and reflection on real team situations.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain when coaching is the right management approach
Use active listening and powerful questions
Structure conversations with the GROW model
Give feedback that motivates improvement
Coach for performance and for development
Build a coaching culture in the team

Target audience

Who should attend.

This course is suitable for:

Line managers and supervisors
Team leaders
Project managers
HR business partners
New managers

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Active listening
Questioning
Feedback
Coaching conversations
People development

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1The Manager as Coach

09:00–10:08Coaching versus directing and mentoring
10:08–11:00Benefits for people and performance
11:00–11:30Coffee break
11:30–11:45Benefits for people and performance (continued)
11:45–12:53When not to coach
12:53–14:00Self-assessment of coaching style

Day 2Listening and Questioning

09:00–10:08Levels of listening
10:08–11:00Open and powerful questions
11:00–11:30Coffee break
11:30–11:45Open and powerful questions (continued)
11:45–12:53Silence and reflection
12:53–14:00Triad practice

Day 3The GROW Model

09:00–10:08Goal, Reality, Options, Way forward
10:08–11:00Structuring short coaching conversations
11:00–11:30Coffee break
11:30–11:45Structuring short coaching conversations (continued)
11:45–12:53Ensuring commitment
12:53–14:00Practice with real issues

Day 4Feedback and Performance

09:00–10:08Feedback models
10:08–11:00Coaching under-performance
11:00–11:30Coffee break
11:30–11:45Coaching under-performance (continued)
11:45–12:53Coaching high performers
12:53–14:00Role play: performance conversation

Day 5Coaching Culture

09:00–10:08Making coaching routine
10:08–11:00Coaching in team meetings
11:00–11:30Coffee break
11:30–11:45Coaching in team meetings (continued)
11:45–12:53Measuring impact
12:53–14:00Personal coaching plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

Keep exploring

Your next horizon awaits.

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