Digital Innovation and Transformation

ChatGPT and Generative AI for the Workplace

Generative AI is changing how professionals research information, create content, analyze documents, communicate with customers, prepare reports, and manage everyday knowledge work.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

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Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

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Why attend

From knowledge to real-world impact.

Effective workplace use, however, requires more than entering questions into an AI assistant. Professionals need to understand how generative AI works, how to structure prompts, how to evaluate AI-generated information, and when human review is essential.

This ChatGPT and Generative AI for the Workplace course provides practical experience in using AI assistants for business tasks while addressing accuracy, confidentiality, copyright, bias, security, and responsible AI use. Participants will develop reusable prompting techniques and AI-assisted workflows that improve productivity without compromising professional judgment or organizational controls.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Time-consuming drafting, summarising and information organisation.
Inconsistent results from everyday AI-assisted tasks.
Unclear boundaries for confidential data and human review.

Course methodology

How you will learn.

The course combines instructor demonstrations, guided prompting exercises, workplace scenarios, individual practice, group workshops, output evaluation, and workflow design activities. Participants will work with realistic business tasks such as drafting communications, summarizing documents, analyzing information, preparing reports, brainstorming solutions, and developing reusable AI workflows.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Understand how ChatGPT and generative AI support common workplace activities
Write clear and structured prompts for professional business tasks
Improve AI responses through context, constraints, examples, and iterative prompting
Use generative AI for writing, research, summarization, analysis, and problem-solving
Develop reusable AI-assisted workflows for recurring workplace activities
Evaluate AI-generated information for accuracy, relevance, bias, and unsupported claims
Protect confidential, personal, and commercially sensitive information when using AI
Apply human review and responsible AI principles to workplace use
Identify business processes where generative AI can deliver measurable productivity improvements

Target audience

Who should attend.

Professionals interested in developing skills in this learning area.

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Generative AI literacy
Prompt engineering
AI-assisted writing
AI-supported research
Document analysis and summarization
Business productivity
AI output evaluation
Responsible AI use
Workflow design
Human-AI collaboration

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Generative AI and ChatGPT in Professional Work

09:00–09:45Understanding generative AI, large language models, prompts, context, and AI-generated responses
09:45–10:30Identifying appropriate workplace applications for ChatGPT and other generative AI assistants
10:30–11:00Understanding the difference between AI generation, retrieval, search, reasoning, and traditional automation
11:00–11:30Coffee break
11:30–11:45Understanding the difference between AI generation, retrieval, search, reasoning, and traditional automation (continued)
11:45–12:30Recognizing hallucinations, outdated information, incomplete answers, and other limitations of AI-generated content
12:30–13:15Mapping repetitive knowledge-work activities that can benefit from AI assistance
13:15–14:00Practical exercise: Evaluating workplace tasks to determine where generative AI can improve speed, quality, or consistency

Day 2Prompt Engineering for Business Productivity

09:00–09:45Structuring effective prompts using objectives, context, instructions, constraints, and desired output formats
09:45–10:30Using role, audience, tone, examples, and reference information to improve response quality
10:30–11:00Breaking complex assignments into manageable prompt sequences and iterative conversations
11:00–11:30Coffee break
11:30–11:45Breaking complex assignments into manageable prompt sequences and iterative conversations (continued)
11:45–12:30Applying prompt techniques for drafting emails, reports, summaries, proposals, agendas, and business documents
12:30–13:15Refining weak AI responses through follow-up instructions, critique, verification, and controlled revision
13:15–14:00Prompt workshop: Building a reusable library of prompts for recurring professional responsibilities

Day 3AI-Assisted Research, Analysis and Problem-Solving

09:00–09:45Using generative AI to summarize lengthy documents and extract key information, actions, risks, and decisions
09:45–10:30Structuring research questions and distinguishing AI-generated answers from verified source-based information
10:30–11:00Using AI to compare alternatives, organize qualitative information, classify content, and identify patterns
11:00–11:30Coffee break
11:30–11:45Using AI to compare alternatives, organize qualitative information, classify content, and identify patterns (continued)
11:45–12:30Applying generative AI to brainstorming, root-cause exploration, scenario development, and decision preparation
12:30–13:15Working with tables, structured information, meeting notes, policies, and other business content
13:15–14:00Case study: Using AI to analyze a business problem and produce an evidence-focused management briefing

Day 4Building Generative AI Workflows for Workplace Functions

09:00–09:45Designing AI-assisted workflows that combine human expertise with generative AI capabilities
09:45–10:30Applying ChatGPT to HR, administration, marketing, customer service, project management, and operational tasks
10:30–11:00Creating reusable templates and standardized prompt workflows for recurring business processes
11:00–11:30Coffee break
11:30–11:45Creating reusable templates and standardized prompt workflows for recurring business processes (continued)
11:45–12:30Using AI to transform information between formats, audiences, languages, and levels of detail
12:30–13:15Identifying opportunities for workflow automation while defining points requiring human approval
13:15–14:00Practical workshop: Redesigning a time-consuming workplace process using a structured human-AI workflow

Day 5Responsible AI, Risk Management and Workplace Implementation

09:00–09:45Managing confidentiality, personal data, intellectual property, and commercially sensitive information when using generative AI
09:45–10:30Identifying risks related to hallucinations, bias, misinformation, overreliance, and inappropriate AI-generated content
10:30–11:00Applying fact-checking, source verification, human review, and quality-control procedures to AI outputs
11:00–11:30Coffee break
11:30–11:45Applying fact-checking, source verification, human review, and quality-control procedures to AI outputs (continued)
11:45–12:30Establishing practical guidelines for acceptable and responsible workplace use of generative AI
12:30–13:15Measuring AI adoption through time savings, output quality, consistency, productivity, and business value
13:15–14:00Capstone exercise: Developing a practical Generative AI Workplace Implementation Plan with priority use cases, controls, workflows, and measurable outcomes

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

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Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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