Quality & Operational Excellence

Change Management for Improvement Projects

Many improvement projects fail not because of poor solutions but because people do not adopt them. This course covers change management for improvement projects: stakeholder analysis, understanding resistance, communication, involvement, training, reinforcing new behaviours and measuring adoption.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

The human side of improvement determines whether results last. You will learn to lead change alongside technical improvement.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Stakeholder mapping, resistance role plays, communication planning and case studies.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain the human side of improvement
Analyse stakeholders and impacts
Understand and address resistance
Plan communication and involvement
Train and support people through change
Reinforce and measure adoption

Target audience

Who should attend.

This course is suitable for:

Improvement project leaders
Continuous improvement practitioners
Project managers
Team leaders
Quality managers

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Stakeholder analysis
Resistance management
Communication planning
Adoption measurement
Coaching

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1People and Change

09:00–10:08Why improvements fail
10:08–11:00Change models
11:00–11:30Coffee break
11:30–11:45Change models (continued)
11:45–12:53Case studies
12:53–14:00Exercise

Day 2Stakeholders

09:00–10:08Stakeholder mapping
10:08–11:00Impact analysis
11:00–11:30Coffee break
11:30–11:45Impact analysis (continued)
11:45–12:53Sponsors
12:53–14:00Workshop

Day 3Resistance

09:00–10:08Sources of resistance
10:08–11:00Responses
11:00–11:30Coffee break
11:30–11:45Responses (continued)
11:45–12:53Involvement
12:53–14:00Role play

Day 4Communication and Training

09:00–10:08Communication plans
10:08–11:00Training
11:00–11:30Coffee break
11:30–11:45Training (continued)
11:45–12:53Support
12:53–14:00Exercise

Day 5Reinforcement

09:00–10:08Measuring adoption
10:08–11:00Recognition
11:00–11:30Coffee break
11:30–11:45Recognition (continued)
11:45–12:53Sustaining
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

Keep exploring

Your next horizon awaits.

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