Business Continuity and Crisis Management

Business Continuity for Healthcare

Hospitals and healthcare providers must continue caring for patients during power cuts, IT failures, surges and disasters. This course covers healthcare continuity: critical clinical services, surge capacity, utilities and medical gases, IT and records downtime, supply chains, staffing, evacuation of patients and coordination with health authorities.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

In healthcare, disruption can directly endanger lives. You will learn continuity planning adapted to clinical environments.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Healthcare scenario workshops, downtime procedure design, case studies and tabletop exercises.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Identify critical clinical and support services
Plan for surge capacity
Prepare for utility and medical gas failures
Develop IT and records downtime procedures
Plan staffing and supply continuity
Coordinate patient evacuation and external agencies

Target audience

Who should attend.

This course is suitable for:

Hospital emergency planners
Healthcare managers
Nursing and clinical leaders
Facility and engineering managers
Health authority staff

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Clinical continuity planning
Surge planning
Downtime procedures
Coordination
Exercising

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Healthcare Disruption

09:00–10:08Types of disruption
10:08–11:00Patient safety impact
11:00–11:30Coffee break
11:30–11:45Patient safety impact (continued)
11:45–12:53Case studies
12:53–14:00Exercise

Day 2Critical Services

09:00–10:08Service prioritisation
10:08–11:00Surge capacity
11:00–11:30Coffee break
11:30–11:45Surge capacity (continued)
11:45–12:53Mutual aid
12:53–14:00Workshop

Day 3Utilities and IT

09:00–10:08Power and medical gases
10:08–11:00IT downtime
11:00–11:30Coffee break
11:30–11:45IT downtime (continued)
11:45–12:53Records
12:53–14:00Exercise

Day 4Staff and Supplies

09:00–10:08Staffing continuity
10:08–11:00Supplies and pharmacy
11:00–11:30Coffee break
11:30–11:45Supplies and pharmacy (continued)
11:45–12:53Contracts
12:53–14:00Case study

Day 5Evacuation and Coordination

09:00–10:08Patient evacuation
10:08–11:00Health authorities
11:00–11:30Coffee break
11:30–11:45Health authorities (continued)
11:45–12:53Tabletop exercise
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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