Business Continuity and Crisis Management

Business Continuity for Financial Institutions

Banks, insurers and payment providers must maintain critical services through disruption and meet strict regulatory expectations on operational resilience. This course covers important business services, impact tolerances, mapping, scenario testing, third-party resilience, cyber resilience, regulatory reporting and governance.

5 days Classroom or live online English

Smart Horizon Certified - Global Leadership Consultants

Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF

Why attend

From knowledge to real-world impact.

Regulators now expect firms to stay within defined impact tolerances. You will learn how to meet operational resilience requirements.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

Difficulty translating subject knowledge into practical workplace decisions.
Inconsistent approaches to the activities covered in the course outline.
Lack of a structured plan for applying and reviewing new skills.

Course methodology

How you will learn.

Regulatory briefings, service mapping exercises, scenario testing workshops and case studies.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

Explain operational resilience regulation
Identify important business services
Set impact tolerances
Map people, processes, technology and third parties
Test severe but plausible scenarios
Govern and report operational resilience

Target audience

Who should attend.

This course is suitable for:

Operational resilience and continuity managers
Risk and compliance professionals
IT and operations leaders
Internal auditors in finance
Senior managers

Target competencies

Capabilities you will build.

Participants will develop competencies in:

Service identification
Impact tolerance setting
Mapping
Scenario testing
Regulatory reporting

Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1Operational Resilience

09:00–10:08Regulatory expectations
10:08–11:00Concepts
11:00–11:30Coffee break
11:30–11:45Concepts (continued)
11:45–12:53Case studies
12:53–14:00Exercise

Day 2Important Services

09:00–10:08Identifying services
10:08–11:00Impact tolerances
11:00–11:30Coffee break
11:30–11:45Impact tolerances (continued)
11:45–12:53Customer harm
12:53–14:00Workshop

Day 3Mapping

09:00–10:08Resource mapping
10:08–11:00Third parties
11:00–11:30Coffee break
11:30–11:45Third parties (continued)
11:45–12:53Vulnerabilities
12:53–14:00Exercise

Day 4Scenario Testing

09:00–10:08Severe but plausible scenarios
10:08–11:00Testing methods
11:00–11:30Coffee break
11:30–11:45Testing methods (continued)
11:45–12:53Remediation
12:53–14:00Exercise

Day 5Governance

09:00–10:08Board oversight
10:08–11:00Self-assessments
11:00–11:30Coffee break
11:30–11:45Self-assessments (continued)
11:45–12:53Reporting
12:53–14:00Action plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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