Day 1How Businesses Create Value
- 09:00–09:54Business models and sources of competitive advantage
- 09:54–10:48Customers, value propositions and pricing
- 10:48–11:00How strategy translates into operations
- 11:00–11:30Coffee break
- 11:30–12:12How strategy translates into operations (continued)
- 12:12–13:06Understanding your organisation's value chain
- 13:06–14:00Exercise: Mapping how your team contributes to value



