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Leadership & Management

Building High-Performance Teams

High-performing teams achieve results that exceed the sum of individual contributions. This course explores the conditions and leadership behaviours that create such teams, including clear purpose, effective roles, trust, healthy conflict, accountability and continuous learning. Participants assess their own teams, practise team development techniques and create a practical plan to raise team performance.

5 days Classroom or live online English
Smart Horizon Certified - Global Leadership Consultants
Take the course details with you.

Download the full standard outline: why attend, methodology, objectives, audience, competencies, the daily outline and current plans.

Download course PDF
Why attend

From knowledge to real-world impact.

Teams often underperform because of unclear goals, poor collaboration or unresolved tension rather than lack of talent. This course gives you practical tools to diagnose team issues and build a cohesive, accountable and high-performing team.

Workplace challenges

Professional Problems This Course Is Designed to Solve

The programme explores practical approaches to the following challenges. Results depend on how the learning is applied in your organisation.

  • Difficulty translating subject knowledge into practical workplace decisions.
  • Inconsistent approaches to the activities covered in the course outline.
  • Lack of a structured plan for applying and reviewing new skills.
Course methodology

How you will learn.

Learning includes team diagnostics, experiential team exercises, case studies, facilitation practice and team development planning.

Course objectives

What you'll take away.

By the end of this course, participants will be able to:

  • Identify the characteristics of high-performance teams
  • Diagnose strengths and weaknesses in their own team
  • Clarify team purpose, goals, roles and ways of working
  • Build trust and manage conflict constructively
  • Create accountability and a results focus
  • Facilitate continuous team learning and improvement
Target audience

Who should attend.

This course is suitable for:

  • Team leaders and managers
  • Project and programme managers
  • Department heads
  • HR and organisational development professionals
  • Leaders of newly formed teams
Target competencies

Capabilities you will build.

Participants will develop competencies in:

  • Team diagnosis
  • Goal and role clarity
  • Trust building
  • Conflict management
  • Team accountability
  • Team facilitation
Course outline

Your learning journey.

A focused, practical outline with time to explore, apply and reflect.

Day 1What Makes Teams Perform

  1. 09:00–09:54Team effectiveness research
  2. 09:54–10:48Stages of team development
  3. 10:48–11:00Team purpose and identity
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Team purpose and identity (continued)
  6. 12:12–13:06Leader roles in team performance
  7. 13:06–14:00Exercise: Team effectiveness diagnostic

Day 2Clarity and Structure

  1. 09:00–09:54Shared goals and success measures
  2. 09:54–10:48Roles, responsibilities and decision rights
  3. 10:48–11:00Team charters and norms
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Team charters and norms (continued)
  6. 12:12–13:06Effective team meetings
  7. 13:06–14:00Workshop: Building a team charter

Day 3Trust and Collaboration

  1. 09:00–09:54Foundations of trust
  2. 09:54–10:48Psychological safety
  3. 10:48–11:00Working styles and team diversity
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Working styles and team diversity (continued)
  6. 12:12–13:06Collaboration across boundaries
  7. 13:06–14:00Experiential exercise: Team challenge

Day 4Conflict and Accountability

  1. 09:00–09:54Healthy versus destructive conflict
  2. 09:54–10:48Facilitating difficult team discussions
  3. 10:48–11:00Peer accountability
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Peer accountability (continued)
  6. 12:12–13:06Addressing underperformance in teams
  7. 13:06–14:00Role play: Resolving a team conflict

Day 5Sustaining High Performance

  1. 09:00–09:54Team reviews and retrospectives
  2. 09:54–10:48Recognition and celebration
  3. 10:48–11:00Developing team capability
  4. 11:00–11:30Coffee break
  5. 11:30–12:12Developing team capability (continued)
  6. 12:12–13:06Leading through change
  7. 13:06–14:00Capstone: Team performance plan

The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.

Dates & venues

Find a session that works for you.

Confirmed dates accept registration requests. Tentative dates are enquiry only.

Singapore 16 Nov - 20 Nov 2026
Confirmed dates
£2,820.-Register
Online Live virtual classroom 16 Nov - 20 Nov 2026
Confirmed dates
£1,250.-Register
Rome 23 Nov - 27 Nov 2026
Confirmed dates
£2,450.-Register
Online Live virtual classroom 23 Nov - 27 Nov 2026
Confirmed dates
£1,250.-Register
London 7 Dec - 11 Dec 2026
Confirmed dates
£2,450.-Register
Online Live virtual classroom 7 Dec - 11 Dec 2026
Confirmed dates
£1,250.-Register
Dubai 14 Dec - 18 Dec 2026
Confirmed dates
£3,150.-Register
Online Live virtual classroom 14 Dec - 18 Dec 2026
Confirmed dates
£1,250.-Register
Frankfurt 4 Jan - 8 Jan 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 4 Jan - 8 Jan 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 18 Jan - 22 Jan 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 18 Jan - 22 Jan 2027
Confirmed dates
£1,250.-Register
Paris 1 Feb - 5 Feb 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 1 Feb - 5 Feb 2027
Confirmed dates
£1,250.-Register
Istanbul 15 Feb - 19 Feb 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 15 Feb - 19 Feb 2027
Confirmed dates
£1,250.-Register
Barcelona 22 Feb - 26 Feb 2027
Confirmed dates
£2,840.-Register
Online Live virtual classroom 22 Feb - 26 Feb 2027
Confirmed dates
£1,250.-Register
Amsterdam 1 Mar - 5 Mar 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 1 Mar - 5 Mar 2027
Confirmed dates
£1,250.-Register
Singapore 15 Mar - 19 Mar 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 15 Mar - 19 Mar 2027
Confirmed dates
£1,250.-Register
London 5 Apr - 9 Apr 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 5 Apr - 9 Apr 2027
Confirmed dates
£1,250.-Register
Rome 12 Apr - 16 Apr 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 12 Apr - 16 Apr 2027
Confirmed dates
£1,250.-Register
Dubai 19 Apr - 23 Apr 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 19 Apr - 23 Apr 2027
Confirmed dates
£1,250.-Register
Frankfurt 3 May - 7 May 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 3 May - 7 May 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 17 May - 21 May 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 17 May - 21 May 2027
Confirmed dates
£1,250.-Register
Paris 7 Jun - 11 Jun 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 7 Jun - 11 Jun 2027
Confirmed dates
£1,250.-Register
Cape Town 14 Jun - 18 Jun 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 14 Jun - 18 Jun 2027
Confirmed dates
£1,250.-Register
Istanbul 21 Jun - 25 Jun 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 21 Jun - 25 Jun 2027
Confirmed dates
£1,250.-Register
Amsterdam 5 Jul - 9 Jul 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 5 Jul - 9 Jul 2027
Confirmed dates
£1,250.-Register
Singapore 19 Jul - 23 Jul 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 19 Jul - 23 Jul 2027
Confirmed dates
£1,250.-Register
London 2 Aug - 6 Aug 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 2 Aug - 6 Aug 2027
Confirmed dates
£1,250.-Register
Dubai 16 Aug - 20 Aug 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 16 Aug - 20 Aug 2027
Confirmed dates
£1,250.-Register
Vienna 23 Aug - 27 Aug 2027
Confirmed dates
£2,940.-Register
Online Live virtual classroom 23 Aug - 27 Aug 2027
Confirmed dates
£1,250.-Register
Frankfurt 6 Sept - 10 Sept 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 6 Sept - 10 Sept 2027
Confirmed dates
£1,250.-Register
Kuala Lumpur 20 Sept - 24 Sept 2027
Confirmed dates
£1,450.-Register
Online Live virtual classroom 20 Sept - 24 Sept 2027
Confirmed dates
£1,250.-Register
Paris 4 Oct - 8 Oct 2027
Confirmed dates
£2,860.-Register
Online Live virtual classroom 4 Oct - 8 Oct 2027
Confirmed dates
£1,250.-Register
Istanbul 18 Oct - 22 Oct 2027
Confirmed dates
£2,650.-Register
Online Live virtual classroom 18 Oct - 22 Oct 2027
Confirmed dates
£1,250.-Register
Cape Town 25 Oct - 29 Oct 2027
Confirmed dates
£1,890.-Register
Online Live virtual classroom 25 Oct - 29 Oct 2027
Confirmed dates
£1,250.-Register
Amsterdam 1 Nov - 5 Nov 2027
Confirmed dates
£2,540.-Register
Online Live virtual classroom 1 Nov - 5 Nov 2027
Confirmed dates
£1,250.-Register
Singapore 15 Nov - 19 Nov 2027
Confirmed dates
£2,820.-Register
Online Live virtual classroom 15 Nov - 19 Nov 2027
Confirmed dates
£1,250.-Register
London 6 Dec - 10 Dec 2027
Confirmed dates
£2,450.-Register
Online Live virtual classroom 6 Dec - 10 Dec 2027
Confirmed dates
£1,250.-Register
Dubai 13 Dec - 17 Dec 2027
Confirmed dates
£3,150.-Register
Online Live virtual classroom 13 Dec - 17 Dec 2027
Confirmed dates
£1,250.-Register

Good to know

A few things to know.

How is the course delivered?

Our classroom programmes combine facilitated discussion, case studies, exercises and reflection. The precise format will be confirmed before enrolment.

Can you deliver this programme for our team?

Yes, you can enquire about a tailored programme. Share your goals, group size and preferred dates with our learning team.

Will I receive a certificate?

Participants who complete the programme receive a Smart Horizon UK certificate of attendance. Smart Horizon UK programmes are not externally accredited and do not award a professional qualification, licence or designation. Where a course title or outline refers to a professional certification (for example, AACE International's Certified Cost Professional), the programme supports learning and preparation only; the credential itself is awarded solely by the relevant professional body under its own application and examination requirements.

What should I confirm before booking travel?

Please confirm the session, exact venue, accessibility arrangements, fees and any visa requirements with the team before arranging travel. Tentative dates are not confirmed sessions.

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